Office of Risk Management Annual Conference ORM/FARA LOSS PREVENTION

Office of Risk Management Annual Conference Brett Beoubay, CSP Loss Prevention Manager La. Office of Risk Management Charles Macip Risk Control Manager FARA Loss Control Services

Office of Risk Management Annual Conference Overview Outsourcing Roles Changes Services Training Contacts Resources Videos

Office of Risk Management Annual Conference FARA Loss Prevention Services we provide: Conduct Full Audits – every 3 years Compliance Reviews – conducted in between Full Audit years Facility Walkthroughs – annually Accident/Incident Investigations

Office of Risk Management Annual Conference FARA Loss Prevention Services we provide: Building Appraisals – 4 year cycle Assist in Inspections Ongoing Consultations Offer LP Coordinator Training

Office of Risk Management Annual Conference Loss Prevention Training Annual Training on LP Program New and Existing LP Coordinators Conducted on a quarterly basis across the state at the following predetermined regional sites: January 2011 – Lake Charles April 2011 – Shreveport July 2011 – Baton Rouge October 2011 – New Orleans

Office of Risk Management Annual Conference Loss Prevention Training Annual Training on LP Program (Cont.) An containing an Eventbrite web link will be sent to all Agencies to register for a specific training class. Also training can be offered within the quarterly intervals through live teleconference / webinar setting. Next Step Defensive Driver Training Forklift Training

Office of Risk Management Annual Conference FARA LPO Footprint

Office of Risk Management Annual Conference FARA Loss Prevention Contacts

Office of Risk Management Annual Conference

Video Loan Policy A Louisiana state agency may obtain three loss prevention videos at a time for a two week period. To Request a video, call (800) ext. 232 or us at Loss Prevention videos will be mailed out to the agency via UPS and are required to be returned to FARA by certified mail with a tracking number.

Office of Risk Management Annual Conference Video Loan Policy At the end of the two week period, if an agency needs additional time, they must call FARA Risk Control Services at (800) ext. 232, for an additional two week extension. If another agency is on a waiting list for a particular video that is currently loaned out, an extension may not be granted. All videos are to be returned to the following: FARA Risk Control Services Attn: Rachel Ramsey 400 E. Kaliste Saloom Rd, Suite 4500 Lafayette, LA 70508

Office of Risk Management Annual Conference Overview of Self-Audit Process 1) The Loss Prevention Coordinator/Representative and Location Head (Coordinator Supervisor or their designee) will receive an from with subject of Self-Audit Link approximately 60 days prior to their audit month. 2) The Loss Prevention Coordinator/Representative will click on the link in the and complete the audit online. 3) If not completed within 30 days, a reminder will be sent from with a subject of Self-Audit Reminder.

Office of Risk Management Annual Conference Overview of Self-Audit Process 4) The Loss Prevention Coordinator/Representative, Location Head (Coordinator Supervisor or their designee) and Loss Prevention Officer will receive an from with a subject of Self-Audit Completed with the results attached. The score and recommendations are for your information only and are to assist you in preparing for the Full Audit or Compliance Review Audit. 5) The link will expire after 120 days from original .

Office of Risk Management Annual Conference Sample Self-Audit Link Click on the LINK

Office of Risk Management Annual Conference Self-Audit Key Points The Self-Audit must be conducted in Internet Explorer. You will need to allow pop-ups for Click "Save" at the bottom of each page to SAVE your information. If you are unable to complete the audit in one session, you can resume by clicking on the link in your to come back to this Self-Audit. Click "Complete" at the bottom of the page at the end of the last section to COMPLETE the Self-Audit. A pop-up error message will indicate if you have skipped any questions.

Office of Risk Management Annual Conference

Self-Audit

Office of Risk Management Annual Conference

Completed Full Audit / CR

Office of Risk Management Annual Conference

Recommendation Tracking Protocol If Recommendations are submitted to an Agency, the Agencies Loss Prevention Coordinator/Representative is given 30-days to respond with their corrective actions. If no response is received by the 30 th day, both the Agencies Loss Prevention Coordinator/Representative and their assigned FARA Loss Prevention Officer will receive an automatic system generated follow-up as a reminder. Additionally, the LPO will place a call to that Agency.

Office of Risk Management Annual Conference If no response is received from the Agency after 60 days from the audit date, then the outstanding recommendations are turned over to ORM for handling. Recommendation Tracking Protocol

Office of Risk Management Annual Conference QUESTIONS AND ANSWERS