Analysis of questions frequently asked by refugee students

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Presentation transcript:

Analysis of questions frequently asked by refugee students EUCRITE I Staff Training I Barbara Minuzzo I Politecnico di Torino

Module structure Purpose of the module Topics of the FAQs Legal status Services Academic rules List of FAQs with relevant information How to write effective FAQs Time for discussion EUCRITE I Staff Training I Barbara Minuzzo I Politecnico di Torino

PURPOSE OF THE MODULE analyzing the questions frequently asked by refugee students in the six Universities partners of the project building an online catalogue of FAQ (to be published on the EUCRITE website) that can be used by all HEIs which have contacts with students with refugee background helping to improve accessibility to useful information for refugee students, for example by optimizing web and FAQ pages EUCRITE I Staff Training I Barbara Minuzzo I Politecnico di Torino

IO2 – IDENTIFICATION OF NEEDS PROBLEMS FOR REFUGEES: Academic Enrollment Personal Cultural Financial Government/ legal EUCRITE I Staff Training I Barbara Minuzzo I Politecnico di Torino

Topics of the FAQs Accommodation/ Housing Entry requirements Buddy program Childcare / Family services Documents for enrollment Educational offer Exams Exemption from tuition fees Healthcare Jobs for students Student’s canteens Language courses Legal status and university Lessons Libraries, study rooms, computer labs Management of missing documents Missing passport/ proof of identity Translation/ Legalisation of documents Psychological support Public Transport Scholarships LEGAL STATUS ACADEMIC RULES SERVICES EUCRITE I Staff Training I Barbara Minuzzo I Politecnico di Torino

Topics of the FAQs LEGAL STATUS SERVICES ACADEMIC RULES TOPICS Darmstadt Graz Grenoble Aalto Leuven Polito Accommodation/ Housing X Admission/ Entry requirements Buddy program Childcare / Family services Documents for enrollment Educational offer Exams Exemption from tuition fees Healthcare Jobs for students Language courses Legal status and university Lessons Libraries, study rooms, computer labs Management of missing documents, RPL Missing passport/ proof of identity Need of traslated and legalised documents Psychological support Public Transport Scholarships Student's canteens LEGAL STATUS SERVICES ACADEMIC RULES EUCRITE I Staff Training I Barbara Minuzzo I Politecnico di Torino