InTouchInTouch Get InTouch – Stay InTouch Get InTouch – Stay InTouch Unified Communications specifically for SMBs

AdvaTel introduces:InTouch Unified Communications for SMBs AdvaTel introduces:InTouch Unified Communications for SMBsInTouch Small to medium businesses have different communication needs & calling patterns to enterprise organizations Most Unified Communications packages are designed by large enterprises & are based on their needs InTouch is the UC package specifically designed with a full understanding of the different requirements of SMBs InTouch - The UC package for the SMB market

Numerous internal departments - mainly internal calls Internal Contacts External Contacts Larger Enterprise Businesses Customers Suppliers Accts. Engin. OH&S Legal Sales Admin. Mgmt.

Internal Contacts Small to Medium Businesses (SMBs) Accts. External Contacts Fewer internal departments, many outsourced activities - mainly external calls Admin. Sales Printing Legal IT Finance HR Engin.

Unified Communications Productivity Circle Unified Communications You & Your Colleagues Phone Presence On-Line Presence 1 st Generation UC

Productivity further expanded using Calendar Mining Calendar Mining Unified Communications You & Your Colleagues Phone Presence On-Line Presence 1 st Generation UC with Calendar Mining

InTouch includes all internal & external contacts - greatly increases productivity Outsourced sales agents, independent contractors, family Special contacts, bank, insurance, consultants, transport Customers Suppliers Calendar Mining Unified Communications You & Your Colleagues Phone Presence On-Line Presence 2 nd Generation UC – Federated Presence

Full Microsoft Integration Presence from: Avaya IP Office – telephony Outlook – calendar mining Skype - Federated MSN - Federated Yahoo - Federated One click link between: Telephony SMS Instant Messaging Pounce Call Back reminder InTouch Features Include:

Missed Calls List expands (click to call) Presence Telephony Calendar Mining Click to SMS InTouch users type the required SMS on their keyboard This keeps a copy of all sent SMSs in their PC - easy to access at any time They receive the reply SMS in writing as an (time & date stamped) They can also get a copy of the SMS reply on their Smartphone as an InTouch Features Include:

Missed Calls List expands (click to call) Presence Telephony Calendar Mining InTouch users click on an off-line contact they wish to communicate with at the next available opportunity When the contact is next on line, InTouch connects via users office phone, , IM, Skype, MSN, Yahoo They receive a now available notification via a screen-pop InTouch indicates which methods of communication are possible with their contact at that time Click to Pounce InTouch Features Include:

Missed Calls List expands (click to call) Presence Telephony Calendar Mining When on a call and you offer to call your contact back, just press the Call Back button Click on the button to indicate when you wish to return the call (e.g. 5 mins, 10min, 1 month etc. Enter the call back topic if required When this time arrives you receive a reminder to click to dial them With InTouch you will NEVER, EVER forget to call someone back again Click to Call Back InTouch Features Include:

InTouch combines both internal & external contacts in one UC package InTouch identifies anyone on any contact list on any communications platform e.g. PBX, Skype, MSN & Yahoo (Federated Presence) InTouch checks whether the contact is available, in a meeting or out of office (Calendar Mining) InTouch Prime Contacts (combination of internal & external) are always on display - no searching Small to Medium Businesses (SMBs) SMB Unified Communications packages should preferably combine internal & external contacts

Right-click on an and expand One Click to: Launches an to this caller Start an IM while on the phone Schedules a Call Back reminder in x minutes Each entry can be expanded Current call duration Small to Medium Businesses (SMBs) Optimal work-flow to stay InTouch Click to Dial Click to IM Shows current presence

Missed Calls List expands (click to call) Presence Telephony Calendar Mining Missed Calls List expands (click-to-call) Scroll Search any field Presence Telephony MSN Presence Skype Presence Current Call Activity Dial Box InTouch Users Presence Calendar Mining Calendar reviews: 2 min Yahoo Presence Small to Medium Businesses (SMBs) Possible communications options from unopened s

InTouch - not a separate application, but an Outlook plug in – always there, no need to swap between applications InTouch - requires no additional server - reducing costs & IT support InTouch - a UC solution designed to meet the different needs of SMBs InTouch - allows you & your contacts to make an informed choice of communications - via voice, , SMS and IM InTouch - one click to schedule a call back - never forget to call back someone again InTouch - federated 2-way presence between internal & external contacts InTouch - presence federated automatically whenever you are on a call, in a meeting or out-of-office, therefore reduces unproductive time, reduces telephone costs Summary

Missed Calls List expands (click to call) Presence Telephony Calendar Mining AdvaTel 133 Moray Street, South Melbourne Vic 3205, Australia Phone: For further information or to request a trial, contact: Get InTouch – Stay InTouch Get InTouch – Stay InTouch