Your Knowledge Is Trapped KM World Paul Gorman November 7, 2018

Goals and Objectives Today Where Your Information Lives Freeing Your Knowledge Components of a Comprehensive Solution

This is not useable knowledge

It looks organized..but neither is this The Issue Is the medium…

Business Infomation Lives on Paper…

Time Wasted Looking For Documents You don’t even want the document, you want the data on the document…but “According to a McKinsey report, employees spend 1.8 hours every day—9.3 hours per week, on average—searching and gathering information from documents.” “In an IDC white paper the authors share that a global survey of 1200 information workers and IT professionals found that they spend an average of 4.5 hours a week looking for documents.” Sources “https://www.mckinsey.com/industries/high-tech/our-insights/the-social-economy”; IDC’s Information Worker Survey. June 2012

Problem Found… Archaeological evidence of papermaking is often attributed to Cai Lun, who was an imperial eunuch official of the Han dynasty (202 BCE) As an information system can we all agree that paper qualifies as a legacy technology? Paper is a terrible medium with which to store your knowledge.

A PDF Document in a Shared Drive Replacing a File Room with… A Shared Directory…electronic files Same problem different medium.

Freeing Your Knowledge Turning Information into Data Using Data Effectively Can’t Use it if you Can’t Access It Connecting Your Data Silos Visibility Into Processes Meeting Regulatory Requirements

Getting at the data

Turning Information into Data Capture ALL file types right on location, with minimal human interaction Are we capturing ALL relevant documents/information? Are we capturing as early in the process as possible? Is there any manual data entry we could eliminate? Are we extracting all the relevant data from the documents?

Using Data Effectively

Using Data Effectively Automate processes and facilitate users Are we automating ALL appropriate steps and processes? How are the users handling exceptions? Is data also being managed in excel/email/sticky notes? How are signatures and revisions being handled? Where can workflows be accessed?

Can’t Use it if you Can’t Access It

Accessing Data Effectively Instant secure access for everyone who needs it Is each user using the most appropriate access for their role? Could this solution benefit from mobile access? Offline access? Are the users wasting time switching screens between KMS and other applications? How do people outside the organization get access to information?

Connecting Your Data Silos

Connecting Data Silos Code-less integrations with multiple applications. Synchronize data behind scenes. More than just retrieval. Is your KMS integrated with ALL the related applications? Would the solution benefit from a two-way data exchange or is Application Enabler (screen scrape) more appropriate? Could the users benefit from doing more than a document retrieval integration? folder? Would a live always on integration be a better choice?

Visibility Into Processes

Visibility Into Processes You Can’t Manage What You Can’t See. Do managers have insight into their processes or system performance? How soon do you know the immediately obvious? Are you fully prepared for an audit? How do you measure the ROI of your KM system?

Meeting Regulatory Requirements

Visibility Into Processes Affordable redundancy with automated retention Is the solution fully secure according to your regulations? Think: DDS, encryption, https How is are you handling the retention requirements? EVERYONE has retention requirements!! Are the documents in the KMS protected by copies or another technology?

Build an unlimited number of business solutions A Single Platform for Rapid Application and Solution Development Only Hyland, creator of OnBase, provides these capabilities on one highly-configurable product platform developed by one company on one codebase. This allows you to easily configure an unlimited number of content-enabled applications and solutions to manage content, processes and cases across your entire enterprise. BPM Case Management ECM Cloud-Based Document Sharing Capture

HRIS CRM ERP Secure and encrypted Native Mobile Apps Integrated with existing applications Central Point of Integration With Your IT Environment By combining these essential capabilities in one platform which seamlessly integrates with your existing environment, ERP HRIS CRM Home Grown ERP CRM HRIS Home Grown Application

A Single Platform for Rapid Application and Solution Development BPM Case Management ECM Cloud-Based Document Sharing Capture By combining these essential capabilities in one platform which seamlessly integrates with your existing environment, Secure and encrypted Native Mobile Apps Central Point of Integration With Your IT Environment

Questions?

Next Phase Solutions Headquartered in Oviedo, Florida Began Hyland - OnBase partnership in 1997 Extensive experience in private and public sectors Focused on Federal, State, and Local Government Our purpose is to make our clients more efficient Our priority is a long-term partnership Paul Gorman paul.gorman@npsols.com 502-655-6061

Thank you!