Essential Management Skills Your Name

Objectives Use a framework for effective management By the end of today you will be able to: Use a framework for effective management Set goals, objectives, strategy and KPIs Prioritise and organise your work effectively Create employee engagement Motivate and monitor your staff

Management as a Product What would be its purpose? What types would there be? What could go wrong? How could it be improved? How could improvements be measured? bill

Your Management Style Directive Facilitative Relational Independent I Commander II Shepherd III Bureaucrat IV Entrepreneur Relational Independent

The Hierarchy

Pareto Principle

Delegating Decision Briefing mmp Follow-Up

Defining Feedback ‘A mutual, trusting, and focussed dialogue, allowing employees to become aware and accountable for continuing or changing behaviours that will help them realise their potential and achieve business results.’

Smart Conversations Relevant Private or Public Balanced Focused Trusting Mutual

Managing Meetings 2. Consider attendees 4. Manage contributions 6. Ban technology 1. Clarify objectives 3. Have an agenda 5. Start and end on time 7. Follow-up

Gamification Ask Questions Physical Tools Visual Language

Creating Engagement Strong Leadership Engaging Managers Integrity Empowered Employees

Definitions of Motivation ‘the process of stimulating people to actions to accomplish goals’ ‘ways in which managers promote productivity in their employees’ ‘relates to the needs, desires, wants and drives within a person’ ‘stimulating someone to get a desired course of action’

Motivating Others Intrinsic motivation Extrinsic motivation

The Truth about Motivation

Developing Habits Knowledge Desire Skill

As is… To be…

Objectives Use a framework for effective management Now you can: Set goals, objectives, strategy and KPIs Prioritise and organise your work effectively Create employee engagement Motivate and monitor your staff