WELCOME TO SAN MATEO MEDICAL CENTER
Our Vision Every patient will live the healthiest life possible
Our Mission We partner with patients to provide excellent care with compassion and respect.
Our Values Service Empathy Integrity Excellence Innovation Collaboration
OUR 73,000 PATIENTS
OUR SERVICES
OUR LOCATIONS Daly City Health Center Daly City Youth Health Center South San Francisco Clinic 801 Gateway San Mateo Hospital and Clinics Coastside Clinic Sequoia Teen Wellness Center Fair Oaks Health Center Mental Health Primary Care Clinics Burlingame Long-Term Care
OUR STRUCTURE Governed by a Board of Supervisors COUNTY OF County Manager is Mike Callagy 6,300 staff COUNTY OF SAN MATEO Health Chief is Louise Rogers 13 Divisions and units providing integrated health services 2,600 staff Governed by a hospital board Executive and medical leadership teams 1,600 staff and providers
OUR LEADERSHIP TEAM Dr. CJ Kunnappilly Dr. Alpa Sanghavi Chief Executive Officer Dr. Alpa Sanghavi Chief Quality and Experience Officer Dr. Susan Fernyak Chief Medical Officer Joan Spicer Chief Nursing Officer David McGrew Chief Financial Officer
OUR LEADERSHIP TEAM Julie Griffiths Brighton Ncube John Jurow Deputy Director, Acute Care Services Brighton Ncube Deputy Director, Ambulatory Services John Jurow Deputy Director, Ancillary Services Angela Gonzales Human Resources Manager
PATIENT CENTERED CARE We focus on what matters most to our patients and their families, and partner with them to provide compassionate care in a culturally competent way.
EXCELLENT CARE We partner with our patients to achieve their health goals by providing a safe environment and integrated, evidenced-based care.
RIGHT CARE, TIME, PLACE We ensure our patients get the right care, at the right time, in the right place.
STAFF ENGAGEMENT We are a great place to work and we are passionate about serving our community.
FINANCIAL STEWARDSHIP We partner with our patients to deliver high value care in a financially responsible manner.
LEARN ENGAGE ASPIRE PERFECT LEAP is the method we use to continuously improve how we lead and the care we provide Rooted in deep respect for patients and staff Helps us identify strategic focus areas
OBSERVE COMPLEX PROCESSES…
PLAN OUR EXPERIMENTS
BUDGET AND STAFFING $335M ANNUAL BUDGET 476 MEDICAL STAFF 1381 STAFF
VOLUME OF SERVICES (ANNUALLY) 236,000 CLINIC VISITS 38,000 MEDICAL EMERGENCY VISITS 3,000 PSYCH EMERGENCY VISITS
10,000 INPATIENT PSYCHIATRIC DAYS OF CARE (ANNUALLY) 11,000 SKILLED NURSING 14,000 MEDICAL SURGICAL ICU 10,000 INPATIENT PSYCHIATRIC
Revenue Cycle operations impacts $126m of FFS revenue and $82 million of supplemental revenue. Revenue Mix 25