Computer Aided Dispatch CAD Introduction: Brief history on Speaker and experience Joe Noce

Expectations What do you want from this session? What specific areas do you want to cover? What area is the most problematic for you and your department? Would you be willing to help each other? The reason we are asking these questions is that each agency is different. Each audience we have facilitated for, has had different needs. We are asking up front …what is it you would like to see in this presentation? Keeping in mind we may have agencies that have never had CAD to those who are embarking on their 2nd, 3rd, or even 4th venture.

CAD Foundation CAD is the foundation of the data collection process Data accuracy is critical Management reports for performance efficiency; resource deployment Collect most officer activities Flexible – change response areas easily, dynamically CAD is the starting point for data collection in the department. Begins the trail of police activity once the citizen calls 9-1-1. Data accuracy is critical; failure to record officer activity under-estimates resource needs Management reports identify length of time for CFS, response times, day and time of peak CFS for resource allocation. Allows managers to place officers when and where they are needed; anticipate seasonal CFS trends, weekly trends, special event trends. Can use CAD to collect more than CFS, including problem solving activity, off-duty employment, investigator assignments, command staff on duty or not, identify SWAT and other specially training officers on duty.

CAD Technology Overview Usually first major technology that a police department wants after radios Considered essential / critical as the department gets larger/busier Used to document Calls for Service and track police response. First step in department’s data collection System must be fast, very reliable, easy to use Once call is closed; data can be transferred to companion RMS CAD is the first in the line of technical applications needed to automate information flow. What do you want it to do? Remember it is what and not how that is important, although how is a factor.

Primary CAD Modules Incident Entry (Call takers) Dispatching Data Entry Retrieve and Display Data Messaging Optional modules Mapping AVL/GPS-Automatic Vehicle Locator / Global Positioning System The basics of CAD – remember what do expect from CAD…it is service delivery tool.

Common CAD Inputs/Interfaces Automatic Number/Location Identifiers (ANI/ALI) Automatic Vehicle Locator (AVL) Geographic Information System (GIS) Global Positioning System (GPS) – X/Y location coordinates Organization Data Officer Response Data Mobile Updates External Interfaces (State/NCIC) Organization Data (example, response area boundaries; call priorities; street address DB; personnel DB; shift lineup; unit call numbers/ unit identifiers)

CAD Hardware Components E-911/Telephony System Computer Work Station – Call Taker Computer Work Station – Dispatcher Dual 21-inch monitors for mapping/text Client/Server Design Each agency will be different depending upon CAD Vendor

Software CAD/RMS vendors generally broken into “tiers” Tier 1 – very large agencies Tier 2 – large to medium Tier 3 – medium to small Look for vendor that caters to your size department If multi-jurisdictional, make sure vendor can support Often offer companion CAD or RMS software CAD/RMS vendors generally broken into “tiers” depending on the size of the department their system supports

Key CAD Outputs CFS Reports Management reports (response times; repeat calls; length of time on call; number of officers per call; resource management) Closed CFS – Disposition Data transferred to RMS for storage CAD should not be used as RMS; data should be moved to RMS Otherwise CAD will slow down during queries and as data storage expands.

Role in Community Policing Share information (internally & externally) Identify patterns, trends Identify underlying causal factors Provide easy access to information Monitor effectiveness of actions Enables meaningful problem solving Enables officers to think tactically Promotes community policing / problem solving Collection of dispatch data in much greater detail Provides responding officers with more information Facilitates mapping, problem solving to a much greater level of detail Better tracking of resources; enables better resource deployment

CAD in a Mobile Environment Call management/call stacking Call history/address history Track officers activities Resource management, allocation of personnel based on needs Officer interactive Identify repeat calls/problem-solve Messaging (car-car, car-dispatch) Again, each agency will be different according to Vendor.

Key Inputs/Interfaces CAD RMS Incident Data Mobile Data Field Reporting Field Interview Cards Racial Profiling Citations Evidence/barcoded NCIC Data Narrative Supplements Interface vs Intergration

Universal Elements Parent Organization Considerations Operating System Available Staffing Support & Maintenance Training, Training, Training Product Integration AND THEN MORE TRAINING!!!!!

Universal Elements COPS MORE and Other Grants Community Policing National Incident Based Reporting System (NIBRS) Technology Advancements Mobile Computing

Universal Elements CAD/RMS/JMS DISTRICT ATTORNEY LOCAL PROBATION COURTS STATE Three components are key to all systems…but it starts with CAD PAROLE PARENT ORGANIZATION FEDERAL

Questions?