SEATS AFTER SALES SERVICES (direct & platform suppliers)

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Presentation transcript:

SEATS AFTER SALES SERVICES (direct & platform suppliers) WORKING PROCESS Supplier variable % and spare parts Spare parts Orders If required Spare parts Sourcing Office Return for replacement or credit discount % Bi-annual report to SO Technical sheets from Sales Direction Conforama HQ (ASS Direction and platform team) Non technical spare parts bi-annual report Technical Spare parts 5 % without any technical Reparation solution Reparation company Conforama store Assistance request If technical issue After Sales Services request Direct store deliveries Platform deliveries Profit & loss for store Home assistance Customer

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