RXQ.3.4.1 Dual Billing Process Flow Document# 09-8G Customer pays supplier for energy Charges (3.3.2.2) Customer receives bill for energy Charges (3.3.2.1) Customer pays Distribution Company for distribution charges (3.3.2.2) Customer receives bill for distribution charges (3.3.2.1) Customer Supplier prepares and renders bill for energy (3.3.2.1) Supplier Supplier receives and processes Customer payment (3.3.2.2) Distribution Company receives and processes Customer payment (3.3.2.2) Distribution Company prepares and renders bill for distribution charges (3.3.2.1) Distribution Company sends usage data to Supplier (3.3.1.5) Distribution Company Distribution Company reads meter(s) (3.3.1.5)

RXQ.3.4.1 Dual Billing Process Flow Meter Usage Cancellation and Rebilling Process Customer receives restated Distribution Company charges (3.3.2.4) Customer receives restated Supplier charges (3.3.2.4) Customer Supplier calculates restated charges and sends corrected bill to Customer (3.3.2.4) Supplier receives cancellation notice and cancels charges in its billing system for incorrect usage (3.3.2.3) Supplier Supplier receives restated usage (3.3.2.4) Distribution Company sends cancellation notice to Supplier (3.3.2.3) Distribution Company sends restated usage to Supplier (3.3.2.4) Distribution Company Distribution Company determines that initial usage was incorrect (3.3.2.3) Distribution Company cancels charges in its billing system for incorrect usage (3.3.2.3) Distribution Company calculates restated charges and sends corrected bill to Customer (3.3.2.4) Distribution Company determines restated usage (3.3.2.4)

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow Customer Billing Party receives usage data (3.3.1.5) Billing Party calculates its charges (3.3.3.3) 1 Process Non-Billing Party transactions (3.3.4.4) File properly formatted (3.3.4.3, 3.3.4.4 & 3.3.4.6) Yes Billing Party Account is billable (3.3.4.3 & 3.3.4.6) Yes 2 Billing Party receives Non- charges (3.3.4.1) No No Sends rejection notification (3.3.4.3 & 3.3.4.6) Send rejection notification (3.3.4.3 & 3.3.4.6) Distribution Company sends usage (3.3.1.5) Rejection notice received (3.3.4.3 & 3.3.4.6) Rejection received (3.3.4.3 & 3.3.4.6) Non-Billing Party calculates its charges and sends them to Billing Party (3.3.4.1) Non-Billing Party Non-Billing Party receives usage data (3.3.1.5) Time to fix & re-submit (3.3.4.6) Hold transaction(s) for next bill (3.3.4.7) Time to fix & re-submit (3.3.4.6) Yes No No Yes

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow Customer receives bill (3.3.3.3 & 3.3.4.8) Customer Billing Party prepares & renders bill with all available charges (3.3.3.3 & 3.3.4.4 ) Billing Party performs cancel and rebill (unless other action specified in Billing Services Agreement) (3.3.4.8) 1 Delay caused by Billing Party (3.3.4.7 & 3.3.4.8) Yes Transactions held from prior periods (3.3.4.7) Yes No Billing Party 2 Non-Billing Party charges in time for bill (3.3.4.7) No Hold for next bill as specified in Billing Services Agreement (3.3.4.7) Hold transaction for next bill (3.3.4.7) Yes No Send rejection notification (3.3.4.7) Non-Billing Party resubmits for next bill (3.3.4.7) Non-Billing Party

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow Meter Usage Cancellation and Rebilling Process Customer Billing Party receives restated usage data and cancels charges in its billing system for incorrect usage (3.3.4.9 & 3.3.4.10) Billing Party calculates corrected charges (3.3.4.10) 1 File properly formatted (3.3.4.3, 3.3.4.4 & 3.3.4.6) Yes 2 Billing Party No Billing Party receives Non-Billing Party charges (3.3.4.10) Send rejection notification (3.3.4.3 & 3.3.4.6) Distribution Company determines initial usage was incorrect; sends cancel usage notice and restated usage (3.3.4.9 & 3.3.4.10) - Receive Rejection (3.3.4.3 & 3.3.4.6) Non-Billing Party calculates corrected charges and sends them to Billing Party (3.3.4.10) Non-Billing Party Non-Billing Party receives restated usage data and cancels charges in its billing system for incorrect usage (3.3.4.9 & 3.3.4.10) Time to fix & re-submit (3.3.4.6) Hold transaction(s) for next bill (3.3.4.7) Yes No 3 - 4

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow Meter Usage Cancellation and Rebilling Process Customer Customer receives bill (3.3.4.10 & 3.3.4.8) Billing Party prepares & renders bill with all available cancellations and charges (3.3.4.10) Billing Party performs cancel and rebill (unless other action specified in the Billing Services Agreement) (3.3.4.8) Delay caused by Billing Party (3.3.4.7 & 3.3.4.8) 1 Yes Process Non-Billing Party transactions (3.3.4.4) 2 No Yes Hold for next bill as specified in the Billing Services Agreement (3.3.4.7) Yes Able to process Non-Billing Party transactions (3.3.4.3 & 3.3.4.6) Billing Party Non-Billing Party charges in time for bill (3.3.4.4 & 3.3.4.7) Yes No Hold transaction for next bill (3.3.4.7) No Send rejection notification (3.3.4.7) Send rejection notification (3.3.4.3 & 3.3.4.6) Rejection notification received (3.3.4.3 & 3.3.4.6) Time to fix & re-submit (3.3.4.6) Yes Non-Billing Party receives rejection notification and resubmits for next bill (3.3.4.7) Non-Billing Party No 3 - 4

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow Non-Billing Party Bill Cancellation and Rebilling Process Customer Yes 1 Customer in receipt of original charges (3.3.4.18) Billing Party cancels Non-Billing Party charges in its system (3.3.4.9) No Yes File properly formatted (3.3.4.3, 3.3.4.4 & 3.3.4.6) No further action Yes 2 No File properly formatted (3.3.4.3) Billing Party No Billing Party receives Non-Billing Party corrected charges (3.3.4.14) Send rejection notification (3.3.4.3) Send rejection notification (3.3.4.3 & 3.3.4.6) Billing Party receives cancel charges notice (3.3.4.13) Receive Rejection (3.3.4.3 & 3.3.4.6) Receive Rejection (3.3.4.3) Non-Billing Party determines original charges were incorrect; sends cancel charges notice to Billing Party and cancels charges in its billing system (3.3.4.13) Non-Billing Party calculates corrected charges and sends them to Billing Party (3.3.4.14) Non-Billing Party Time to fix & re-submit (3.3.4.6) Yes No Hold transaction(s) for next bill (3.3.4.7) 3 - 4 Fix and resubmit (3.3.4.3)

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow Non-Billing Party Bill Cancellation and Rebilling Process Customer Customer receives bill (3.3.4.4 & 3.3.4.8) 1 Billing Party prepares & renders bill with all available cancellations and charges (3.3.4.4) Billing Party performs cancel and rebill (unless other action specified in the Billing Services Agreement) (3.3.4.8) Delay caused by Billing Party (3.3.4.7 & 3.3.4.8) Yes Process Non-Billing Party transactions (3.3.4.4) 2 Yes No Able to process Non-Billing Party transactions (3.3.4.3 & 3.3.4.6) Non-Billing Party charges in time for Bill (3.3.4.4 & 3.3.4.7) Hold for next bill as specified in the Billing Services Agreement (3.3.4.7) Yes No Billing Party No Yes Hold transaction for next bill (3.3.4.7) No Send rejection notification (3.3.4.7) Send rejection notification (3.3.4.3) Rejection notification received (3.3.4.3) Time to fix & re-submit (3.3.4.6) Yes Non-Billing Party receives rejection notification and resubmits for next bill (3.3.4.7) Non-Billing Party No 3 - 4

RXQ.3.4.3 Consolidated Billing - Rate Ready Process Flow Customer Customer receives Consolidated Bill (3.3.3.3) Billing Party calculates Billing Party charges (3.3.3.3) Billing Party prepares and renders Consolidated Bill (3.3.3.3) Billing Party receives information and inputs Billing Party receives usage data (3.3.1.5) Rate Codes and prices in its Billing Party calculates Non-Billing Party charges using appropriate Rate Code(s) (3.3.5.3) Billing Party billing system (3.3.5.1 & 3.3.5.2) Billing Party sends notice of Non-Billing Party’s usage and charges (3.3.5.3) Distribution Company sends usage data (3.3.1.5) Non-Billing Party receives billing data (3.3.5.3) Non-Billing Party provides information to establish Rate Codes and prices (3.3.5.1 & 3.3.5.2) Non-Billing Party

RXQ.3.4.3 Consolidated Billing - Rate Ready Process Flow Meter Usage Cancellation and Rebilling Process Customer receives Consolidated Bill (3.3.5.5) Customer Billing Party cancels original Billing Party usage and charges and updates its billing system (3.3.5.4) Billing Party calculates Billing Party charges using restated usage (3.3.5.5) Billing Party prepares and renders Consolidated Bill (3.3.5.5) Billing Party cancels original Non-Billing Party usage and charges (3.3.5.4) Billing Party calculates Non-Billing Party charges using restated usage and appropriate Rate Code(s) (3.3.5.5) Billing Party receives cancelled and restated usage data (3.3.5.4 & 3.3.5.5) Billing Party Billing Party sends notice of cancelled usage and charges to the Non-Billing Party (3.3.5.4) Billing Party sends notice(s) of restated usage and charges to the Non-Billing Party (3.3.5.5) Distribution Company determines that initial usage was incorrect; sends cancel usage notice and restated usage (3.3.5.4) Non-Billing Party receives notice of cancelled usage and charges and updates its billing system (3.3.5.4) Non-Billing Party receives notice(s) of restated usage and charges (3.3.5.5) Non-Billing Party

RXQ.3.4.4 Single Retail Supplier Billing Process Flow Customer Supplier receives usage data (3.3.1.5) 1 Supplier accepts usage data Monthly usage matches invoice Supplier Supplier Receives invoice from Distribution Company Supplier sends rejection notice to Distribution Company Supplier sends rejection notice to RA RA accepts usage data RA sends rejection notice to Distribution Company Registration Agent receives usage data RA sends usage data to Supplier) Registration Agent Distribution Company receives rejection notice Distribution Company receives rejection notice Distribution Company sends usage data to Registration Agent Distribution Company Calculates/recalculates its charges and sends invoice to Supplier Distribution Company corrects usage data Distribution Company determines reason for rejection notice Distribution Company

Customer receives bill (including energy and distribution charges) RXQ.3.4.4 Single Retail Supplier Billing Process Flow Customer receives bill (including energy and distribution charges) Customer Supplier calculates charges (including Distribution Company related charges) and sends Customer bill 1 Supplier Registration Agent Distribution Company

RXQ.3.4.4 Single Retail Supplier Billing Process Flow Meter Usage Cancellation and Rebilling Process Customer Yes Supplier cancels charges in its billing system for incorrect usage data 1 Supplier Receives restated usage data Supplier accepts restated usage data Yes Restated usage data matches invoice Supplier Supplier Receives invoice from Distribution Company Supplier sends rejection notice to Distribution Company Supplier sends rejection notice to RA RA accepts restated usage data RA sends rejection notice to Distribution Company Registration Agent receives cancellation notice and restated usage data RA sends restated usage data to Supplier Yes Registration Agent Distribution Company receives rejection notice Distribution Company receives rejection notice Distribution Company calculates/recalculates its charges and sends invoice to Supplier Distribution Company determines initial usage was incorrect; sends cancellation notice and restated usage data to RA Distribution Company corrects restated usage data Distribution Company determines reason for rejection notice Distribution Company Distribution Company cancels charges in its billing system for incorrect usage data

RXQ.3.4.4 Single Retail Supplier Billing Process Flow Meter Usage Cancellation and Rebilling Process Customer receives corrected bill (including energy and distribution charges) Customer Supplier calculates restated charges (including Distribution Company related charges) Supplier sends bill to Customer including cancelled charges and restated charges 1 Supplier Registration Agent Distribution Company

RXQ.3.4.5 Consolidated Billing – Payment Processing Assumption of Receivables Process Flow Customer disputes Non-Billing Party charges (3.3.7.2 & 3.3.7.3) No further action required by Billing Party or Non-Billing Party Customer receives bill (3.3.3.3) No Customer Yes Yes 1 Billing Party receives notification of Customer dispute (3.3.7.2 & 3.3.7.3) Funds remitted to Non-Billing Party (3.3.8.9) No Billing Party withholds remittance of disputed charges to the Non-Billing Party (3.3.8.9) Billing Party Billing Party sends remittance notification to the Non-Billing Party (3.3.8.3) Billing Party remits funds to the Non-Billing Party’s financial institution (3.3.8.4 & 3.3.8.5) Billing Party renders bill (3.3.3.3) 2 Conversion to Dual Billing allowed for delinquent accounts by BSA (3.3.8.7) 4 Yes No No further action Non-Billing Party restates Customer accounts receivable (3.3.8.4) Non-Billing Party receives remittance notification (3.3.8.3) Non-Billing Party receives remitted funds (3.3.8.4 & 3.3.8.5) 3 Non-Billing Party

RXQ.3.4.5 Consolidated Billing – Payment Processing Assumption of Receivables Process Flow Customer Billing Party sends a remittance reversal notification to the Non-Billing Party (3.3.8.7) Billing Party reduces next remittance by the amount of any disputed charges (3.3.8.7) 1 Billing Party sends notice of account(s) converted to either Dual Billing or regulated service to the Non-Billing Party (3.3.8.7) 5 Billing Party 2 No No further action No Notify Non-Billing Party of delinquencies (3.3.8.7) Billing Party sends non -UET notification of delinquencies to Non-Billing Party (3.3.8.7) Delinquent accounts exist (3.3.8.7) 4 Yes Yes 6 Non-Billing Party receives remittance reversal notification (3.3.8.7) Non-Billing Party receives non-UET notification of delinquencies (3.3.8.7) 3 Non-Billing Party

RXQ.3.4.5 Consolidated Billing – Payment Processing Assumption of Receivables Process Flow MBPs need to be modified for the reversal process Are MBPs need to cover cancel/rebill Customer(s) receive notification of account(s) converted to either Dual Billing or regulated service (3.3.8.7) Customer Billing Party sends notification of account(s) converted to either Dual Billing or regulated service to Customer(s) (3.3.8.7) 5 Billing Party Notify Customer (s) of account(s) converted to either Dual Billing or regulated service (3.3.8.7) 6 No further action Non-Billing Party receives notice of account(s) converted to either Dual Billing or regulated service (3.3.8.7) Non-Billing Party

RXQ.3.4.5 Consolidated Billing – Payment Processing Assumption of Receivables Process Flow Bill Cancellation and Rebilling Process Customer receives corrected bill (?) Customer Billing Party issues and sends corrected bill to Customer (?) Billing Party Billing Party adjusts (by the net effect of the corrected bill) and sends next routine remittance notification to the Non-Billing Party (?) Billing Party remits funds, as appropriate, to the Non-Billing Party’s financial institution (?) Billing Party cancels and/or rebills charges (?) Non-Billing Party restates Customer accounts receivable (3.3.5.5) Non-Billing Party receives remittance notification including adjustment (?) Non-Billing Party receives remitted funds (?) Non-Billing Party

RXQ. 3.4.6 Consolidated Billing Payment Processing-Pay As You Get Paid Process Flow Customer Customer makes payment (3.3.3.5) Billing Party maintains account balances for the Non-Billing Party (3.3.9.6) Yes Billing Party receives payment (3.3.3.5) Payment subsequently adjusted (3.3.9.5) No No further action required Payment posted in accordance with payment posting order (3.3.9.1 & 3.3.9.2) Billing Party sends remittance notification to the Non-Billing Party (3.3.9.3) Billing Party remits funds to the Non-Billing Party’s financial institution (3.3.9.4) Yes Billing Party Billing Party sends remittance adjustment notification to the Non-Billing Party (3.3.9.5) Billing Party reduces next remittance by the amount of any adjusted payments (3.3.9.5) MBP needed for Non-Billing Party restates customer accounts receivable Non-Billing Party Non-Billing Party receives remittance notification (3.3.9.3) Non-Billing Party receives notification (3.3.9.5) Non-Billing Party’s financial institution receives payment (3.3.9.4)

RXQ.3.4.6 Consolidated Billing- Payment Processing Pay As You Get Paid Process Flow Bill Cancellation and Rebilling Process Customer receives corrected bill (?) Customer Billing Party issues and sends corrected bill to Customer (?) Billing Party Billing Party adjusts (by the net effect of the corrected bill) and sends next routine remittance notification to the Non-Billing Party (?) Billing Party remits funds, as appropriate, to the Non-Billing Party’s financial institution (?) Billing Party cancels and/or rebills charges (?) Non-Billing Party restates Customer accounts receivable (3.3.5.5) Non-Billing Party receives remittance notification including adjustment (?) Non-Billing Party receives remitted funds (?) Non-Billing Party

RXQ. 3.4.7 Single Retail Supplier Billing – Remittance from Supplier Process Flow Supplier Supplier sends remittance notification to the Distribution Company Supplier remits funds to the Distribution Company’s financial institution Supplier Receives invoice from Distribution Supplier initiates payment process prior to due date Yes Supplier receives interest/late fee Notification from Distribution Company Supplier initiates payment process for invoice and interest/late fee charges No Yes No Distribution Company calculates interest charges/late fees and updates billing system Distribution Company receives remittance notification Distribution Company initiates resolution process Distribution Company sends interest/late fee notification to Supplier Distribution Company’s financial institution receives payment Distribution Company

RXQ.3.4.7 Single Retail Supplier Billing - Remittance From Supplier Process Flow Bill Cancellation and Rebilling Process Supplier Supplier adjusts (by the net effect of the corrected bill) and sends next routine remittance notification to the Distribution Company (?) Supplier remits funds, as appropriate, to the Distribution Company’s financial institution (?) Supplier receives corrected invoice (?) Distribution Company sends corrected invoice to Supplier (?) Distribution Company cancels and/or rebills charges to Supplier (?) Distribution Company receives remittance notification including adjustment (?) Distribution Company receives remitted funds (?) Distribution Company restates Supplier accounts receivable (3.3.5.5) Distribution Company