Communications and Engagement Achievements in the last 12 months Improved communications systems following review and development Launched new website - responsive navigation, up to date content etc (more than 27k individual visits to the CCG website). Increased twitter presence – hundreds of tweets (potentially reaching more than 300k people). New identity and brand guidelines launched. Improved and developed publications CCG Insight public newsletter – four editions successfully issued (better coverage of CCG’s and partners’ work). Annual Report and Accounts – collated and produced they yearly document. Increased media coverage More than 30 press releases sent to local media. Walk in centre media management – commended. More than 80 direct mentions of the CCG in local media. Increased engagement with public and stakeholders Four public engagement events. Good attendance at Commissioning Reference Group meetings (our patient group forum)*. Better two-way communications with stakeholders, providers, public officials and partners including voluntary sector.

Communications and Engagement 2015/16 Future Plans • Communications campaign to market the GP Health Hubs. • Develop digital communications plan to enhance social media platforms i.e Twitter/Facebook etc. • Continued development of future publications i.e CCG Insight, Annual Report. • Develop campaign for winter system resilience and flu. • More inclusivity – pictorially and content - in our publications to ensure all areas of the public are reflected and feel involved.