Director’s Report to the Florida Rehabilitation Council Allison Flanagan, MRC, CRC August 13, 2019 Via Conference Call

July 2018- June 2019 Customer Case Status Area Referrals Applicants Customers Determined Eligible IPE’s Completed Successful Closures Unsuccessful Closures 1 3,782 2,122 1,915 1,540 750 1,025 2 6,526 3,714 3,450 2,684 890 1,280 3 7,885 4,519 4,299 3,343 1,322 1,659 4 5,545 3,467 3,170 2,352 818 1,141 5 3,596 1,872 1,694 1,236 545 863 6 7,603 3,923 3,530 2,811 939 1,475 7 5,382 3,264 2,934 2,227 660 1,189 State 40,321 22,881 20,992 16,193 5,924 8,632

Primary and Secondary Disability Group of Customers Served State Fiscal Year 2018-19 (July 1, 2018- June 30, 2019) Disability Group Area 1 Area 2 Area 3 Area 4 Area 5 Area 6 Area 7 State Developmental 20.8% 25.9% 28.1% 26.7% 23.5% 14.5% 28.4% 23.8% 4.0% 5.5% 5.4% 4.3% 4.6% 2.2% 4.9% 4.4% Learning 7.2% 9.3% 7.1% 6.2% 14.4% 12.1% 11.6% 8.4% 8.8% 13.8% 16.9% 10.7% Chronic Medical 15.7% 12.0% 11.8% 9.9% 8.2% 10.1% 11.7% 13.0% 15.0% 8.7% 7.8% 9.5% 11.2% Mental Health 32.5% 32.2% 31.1% 40.1% 36.3% 48.4% 38.3% 37.2% 31.5% 32.0% 32.1% 36.8% 34.1% 36.9% 34.5% Orthopedic 10.4% 8.9% 3.5% 6.0% 9.1% 5.7% 5.8% 5.3% 3.6% 2.3% 3.2% Sensory 8.0% 6.8% 6.4% 2.0% 2.8% 2.6% 2.4% 1.8% Substance Abuse 0.4% 0.3% 0.1% 0.2% 0.9% 0.7% 1.1% 0.8% 0.5% 1.0% 1.3%

June 2019 Youth & Student Snapshot Area Age 14-21 (Students & non-students) Total Caseload % of Caseload Current Potentially Eligible Pre-ETS Cumulative Pre-ETS Students 1 2,073 4,843 42.8% 957 1,373 2 3,265 6,828 47.8% 1,255 2,695 3 3,615 7,838 46.1% 1,618 2,517 4 2,729 5,936 46.0% 415 1,206 5 1,563 2,840 55.0% 835 1,646 6 4,978 8,138 61.2% 1,018 1,308 7 3,025 5,595 54.1% 610 1,034 State 21,248 42,018 50.6% 6,708 11,779

VR Career Camp Highlights Area Camp Referrals Participants (completed) Approved Sessions Executed Contracts Outstanding Contracts Expenditures (as of 7/29/19) 1 526 167 31 11 $485,436 2 1,081 180 48 $469,287 3 294 78 76 12 $118,787 4 125 21 18 5 $18,008 351 166 47 $498,217 6 1053 28 38 10 $86,730 7 387 58 40 8 $156,450 State 3,817 698 298 61 $1,832,914

Total Entering Services Job Retention Services Number of Customers Entering Service by Area State Fiscal Year (July 1, 2018 – June 30, 2019) Area Total Entering Services Category 1 Percent in Area Category 2 Percent in Area Job Retention Services 1 1,439 649 8.0% 790 10.4% 197 2 2,574 1,136 13.9% 1,438 19.0% 322 3 3,235 1,445 17.7% 1,790 23.7% 284 4 2,309 1,321 16.2% 988 13.1% 180 5 1,168 575 7.1% 593 7.8% 224 6 2,789 1,870 22.9% 919 12.1% 25 7 2,208 1,158 14.2% 1,050 70 State 15,722 8,154 100.0% 7,568 1,302

Waitlist Summary Note: Category 1 and 2 Remain Open As of June 30, 2019 Average SFY 17-18 SFY 16-17 Customers on Waitlist Category 3 301 133 280 Average Days on Waitlist 223 82 160

Expenditures by Category Expenditure Category SFY 2018-19 SFY 2017-18 Salaries and Benefits $47,176,363 $47,656,880 Purchased Client Services (ES & SE) $98,687,060 $102,345,695 Purchased Client Services (Pre-ETS) $23,296,575 $10,667,846 Contracted Services $13,970,223 $15,998,141 Other Operating Expenditures $12,947,610 $13,169,682 Total $196,077,831 $189,838,244

Financial Participation Baseline Data Baseline data is for SFY 2017-18 Number of customers receiving at least 1 higher education service- 7,884 Estimated spending on higher education services- $15,909,130 Estimated savings if financial participation was applied- $3,094,451 VR will continue to keep FRC notified of rulemaking status, and provide periodic data updates

June 2019 Caseload Snapshot Area Field Staff Carrying a Caseload Average Caseload Median (Middle) Caseload Maximum Number of Cases 1 55 85 90 168 2 84 81 264 3 79 99 101 209 4 72 82 176 5 28 191 6 103 112 175 7 49 114 124 240 State 446 94 96

Staff Vacancies and Turnover SFY 2018-19 (July 1, 2018 – June 30, 2019) Area Total Positions Vacancies YTD Turnover YTD HQ 142 12 8.45% 1 96 35 36.5% 2 86 23 26.7% 3 103 43 41.7% 4 34 33.0% 5 59 72.9% 6 94 29 30.9% 7 70 61.4% State 753 262 34.8%

Provider Placements as Percentage of Total Gainfully Employed and Provider Placements State Fiscal Year 2018-19 (July 1, 2018 – June 30, 2019) Area Gainfully Employed Provider Placements Provider Placements as Percentage of Total 1 750 230 30.7% 2 890 582 65.4% 3 1,322 941 71.2% 4 818 604 73.8% 5 545 294 53.9% 6 939 389 41.4% 7 660 436 66.1% State 5,924 3,476 58.7%

Total Unsuccessful Closures after Referral to a Placement Provider State Fiscal Year 2018-19 (July 1, 2018 – June 30, 2019) Area Total Unsuccessful Closures Unsuccessful Closures after Referral to Placement Provider Unsuccessful Closures after Referral as Percentage of Total 1 1,025 334 32.6% 2 1,280 572 44.7% 3 1,659 955 57.6% 4 1,141 587 51.5% 5 863 326 37.8% 6 1,475 39.8% 7 1,189 625 52.6% State 8,632 3,986 46.2%

Unsuccessful Closures by Reason State Fiscal Year 2018-19 (July 1, 2018 – June 30, 2019) Reason for Exit SFY 2018-19 Through Q3 SFY 2017-18 Total No longer interested 5,296 4,043 5,756 Unable to locate or contact 2,693 1,964 2,972 All other reasons 307 238 426 Health/Medical - Longer than 90 days 108 85 N/A Criminal Offender - In correctional institution 72 59 61 Transferred to another agency 60 48 74 Death 75 53 In institution other than prison/jail 11 9 27 Disability too significant - ineligible 4 12 Reserve Forces called to active duty 1 Foster Care - Moved from Area Ineligible - After determined eligible 8,632 6,509 9,389

Provider Capacity Update Provider Type SFY 2018-19 SFY 2017-18 SFY 2016-17 Discovery/ Customized Employment 135 Certified 27 in Courses 106 Certified 61 Course pending 96 Certified 33 in Courses CBTAC 36 Certified 10 Pending 65 Certified 64 Certified Project SEARCH Sites 36 Sites 32 Sites WBLE 32 Districts applied 30 Districts 20 Districts 29 Empl. Spec. STAR Portal Participating Districts 64 Districts 53 Districts Youth Peer Mentoring 36 Agencies Certified 72 Agencies trained 15 Mentors 11 Agencies 3 Mentors

Innovation & Expansion Pilot Projects Project/ Provider SFY 2018-19 The Business Center for Diversity and Inclusion (BCDI) – Operated by The Diversity Initiative, Inc. Employer Commitments- 166 First time job placements- 184 Repeat Placements- 86 The Arc-2-Work: a work-skills training program – Operated by the Arc of Alachua County Participants- 37 Volunteer Placements- 32 Job Placements- 2 VR Referrals- 40 The Industry Readiness Training (IRT) Program – Operated by Brevard Achievement Center Participants- 90 Placements- 5 VR Referrals- 3 Discovering Your Potential (DYP) – Operated by Gulfstream Goodwill Industries, Inc. (Indian River, St. Lucie, Martin & Okeechobee counties) Participants- 17 Career Experience Placements- 15 Job Placements- 14 VR Referrals- 17 (Palm Beach County) Participants- 15 Career Experience Placements- 11 Job Placements- 12 VR Referrals- 4

Workforce Innovation Opportunities Act (WIOA) Transition & Other Employment Updates Pre-ETS- Program staff working on strategy to increase local engagement between VR and schools Youth Peer Mentoring- As of July, 36 agencies are now certified to deliver Youth Peer Mentoring services Supported Employment- Program staff are participating on the APD Redesign Workgroup, which includes Supported Employment programs. Great opportunity for collaboration! CCIR- Provided to over 4,700 individuals in SFY 2018-19 Discovery/ Customized Employment- New course scheduled for September

Workforce Innovation Opportunities Act (WIOA) Business Relations (BR) Update Business Relations provided services to more than 1,000 employers and attended over 500 outreach events in SFY 2018-19! FAA recruitment session and site tour in Jacksonville was held in May. Fourteen candidates attended and nine qualified to continue to next step of recruitment process. VR Job Board has now been replicated across the state, resulting in increased referrals of qualified candidates to business partners. From January to June, BRRs held 5 Career Fairs in Area 7. A total of 27 employers and over 300 VR customers attended. Next Career Fair is scheduled for September at the Boca Raton office, and planning is underway for VR Career Fairs in other locations throughout the state.

Ombudsman’s Customer Relations Report Factor SFY 2018-2019 SFY 2017-2018 SFY 2016-2017 Total Contacts 2,185 2,305 2,461 Information & Referral Requests 1,194 (54.6%) 1,187 1,333 (54.2%) Complaint Requests 991 (45.4%) 1,118 1,128 (45.8%) App/Eligibility 32 (3.2%) 47 (4.2%) 55 (4.9%) Nature/Scope of IPE 195 (19.7%) 243 (21.7%) 207 (18.3%) Quality of Counseling 336 (33.9%) 342 (30.6%) 380 (33.7%) Delivery of Services 231 (20.7%) 195 (17.3%) Cost of Services 118 (11.9%) 105 (9.4%) 117 (10.4%) Term. of Services 76 (7.7%) 84 (7.5%) 101 (9.0%) Other Complaint 39 (3.9%) 66 (5.9%) 73 (6.4%) Valid 117(11.8%) 202 (18.0%) Valid-No-Fault 160 (16.1%) 174 (15.6%) 183 (16.2%)

Administrative Hearing Requests by Area and Reason SFY 2018-19 Reason for Request Case Closure Nature/Scope of IPE Other Reasons Total SFY 18-19 17-18 1 2 3 6 4 5 7 9 21 14

Additional Program and Project Updates VR Works! QA project underway to evaluate the quality of employment outcomes based on the use of the VR Works tools Pre-VR Works outcome vs. Post-VR Works utilizing the 3 tools Do we have more customers entering post-secondary training that leads to career pathing? Is the average salary higher, are there promotional and growth opportunities in the goals developed post-VR Works? Service Provider Choice Directory Usage- External use statistics for April 1- June 30, 2019- Site visits- 157,600 Page visits- 2,001,000 Internal use statistics for April 1- June 30, 2019- Site visits- 4,213 Page visits- 6,971

Thank you! Comments and Questions Welcomed Allison Flanagan 850-245-3285 Allison.Flanagan@vr.fldoe.org