How to Place an Order on the UVa Marketplace Template Process Flow June, 2015 866.ATG.TOGO

Log-in to UVa Marketplace and select America To Go Getting started is easy Log-in to UVa Marketplace and select America To Go America To Go will be listed in the punch-out section under Strategic Suppliers Questions? Customer Service is available 24/7: 866.ATG.TOGO customerservice@americatogo.com

Place your order well in advance Set your delivery time Place your order well in advance This will allow enough time for your approver to approve your order and enough advance notice for the vendor to prepare for your delivery. Mouse over the time grid to select your delivery date and time. The arrows in the time bubble allow you to increase the time by 5-minute increments. Use the arrows on either side of the week and the month icon to toggle through future weeks and months as needed. Questions? Customer Service is available 24/7: 866.ATG.TOGO customerservice@americatogo.com

Select a restaurant or caterer Once you set a delivery time, a list of approved vendors will appear You can sort vendors using the various filters on the left or mouse-over a vendor’s name to see basic information on the right, such as delivery fees, cuisines and lead times. Click on a vendor’s name to view more information. Click the ORDER NOW button to view the menu. Questions? Customer Service is available 24/7: 866.ATG.TOGO customerservice@americatogo.com

View a restaurant or caterer’s information All vendors have a vendor information page This page contains various vendor information including vendor policies, hours of operation, delivery zones and a link to the vendor’s Yelp page. When you are ready to place your order, select VIEW MENU. Questions? Customer Service is available 24/7: 866.ATG.TOGO customerservice@americatogo.com

Select the items you want and simply add them to your cart Place your online order Select the items you want and simply add them to your cart As you add items, your order automatically updates in the shopping cart on the left. Use the “special instructions” to make any special requests (e.g. please put condiments on the side). Special Instructions Questions? Customer Service is available 24/7: 866.ATG.TOGO customerservice@americatogo.com

Or place your custom/last minute order by phone Phoned-in orders will be entered on America To Go for processing through UVa Marketplace Once your last minute or custom order is finalized verbally with the vendor, a summary of that order will be entered on the vendor’s menu under a category called Custom Catering. You will be notified by the vendor or ATG once your order is uploaded and ready for processing through the UVa Marketplace / ATG punch-out. Your initials with the order date and the vendor’s invoice number will appear as the heading. Questions? Customer Service is available 24/7: 866.ATG.TOGO customerservice@americatogo.com

Or place your custom/last minute order by phone Phoned-in orders will be entered on America To Go for processing through UVa Marketplace The summary of your order will be one item for food/beverage charges and, if needed, a second item for non- food/beverage charges. Simply select and add those items to your cart. Questions? Customer Service is available 24/7: 866.ATG.TOGO customerservice@americatogo.com

Enter a reasonable tip amount for your order Enter a tip amount Enter a reasonable tip amount for your order You can enter a flat amount or a percentage. Note: If a vendor charges a service fee, UVa does not allow a tip. OR Questions? Customer Service is available 24/7: 866.ATG.TOGO customerservice@americatogo.com

Enter delivery instructions Use the Delivery Instructions to let the restaurant know exactly where it needs to deliver Instructions, such as building, room number, contact name and telephone number, will appear on the order below your contact information Questions? Customer Service is available 24/7: 866.ATG.TOGO customerservice@americatogo.com

A summary of your order will appear for review Confirm your order A summary of your order will appear for review Review your order and when you are satisfied that it is correct, click “next”. Questions? Customer Service is available 24/7: 866.ATG.TOGO customerservice@americatogo.com

Review your order one final time and then submit it Submit your order Review your order one final time and then submit it If needed, click “prev” to make changes. If you are satisfied with your order, click SUBMIT NOW. Questions? Customer Service is available 24/7: 866.ATG.TOGO customerservice@americatogo.com

Next Steps 1. Your requisition will be returned to your UVa Marketplace shopping cart upon submission. You will be taken through your normal workflow and your order will be submitted for approval. 2. Make sure your approver approves your order with enough time for the vendor to prepare for your delivery. Please keep in mind that many vendors have a minimum advance notice requirement, i.e. 24-48 hours. If you are concerned your order will not be approved in time, call us. We will contact the vendor and send them your order details to avoid any issues with your delivery. 3. Once your order is approved, the vendor receives a copy via a web site, email, or fax. You will receive an email from us letting you know we have your order and it is pending confirmation with the vendor. 4. The order will then be confirmed with the restaurant. You will receive a second email from us once your order has been confirmed with the vendor. 5. Our Customer Care team is available 24/7 for any questions. (866) ATG- TOGO customerservice@americatogo.com Via our Chat feature Questions? Customer Service is available 24/7: 866.ATG.TOGO customerservice@americatogo.com