Community Advisory Committee Operations Update Community Advisory Committee August 13, 2019

Statistics July 18 *July 19 Vehicle Trips Completed 286,243 309,564 Passenger Trips Completed 374,195 397,820 Reservation Calls Answered 256,767 256,881 ETA Calls Answered 43,897 45,101 WMR ETAs Requested 50,306 418,805 *not yet final

Performance Report Card Key Performance Indicator Standard *Jul-19 On Time Performance ≥ 91% 92.7% Excessively Late Trips ≤ 0.10% 0.07% Excessively Long Trips ≤ 5% 2.9% Missed Trips ≤ 0.75% 0.35% Denials ≤ 0 1 Access to Work On Time Performance ≥ 94% 97.3% Average Hold Time (Reservations) ≤ 120 70 Calls On Hold > 5 Min (Reservations) 3.5% Calls On Hold > 5 Min (ETA) ≤ 10% Complaints Per 1,000 Trips ≤ 4.0 2.6 Preventable Incidents ≤ 0.25 0.22 Preventable Collisions ≤ 0.50 * Miles Between Road Calls ≥ 25,000 - *not yet final

July Highlights Transfer Trip Expansion at Olive View Medical Center began July 1st Our Chief Operations Officer and Emergency Management Coordinator participated in a tabletop exercise hosted by the Los Angeles County Department of Public Works simulating a failure of the San Gabriel Dam. Access hosted service animal training with Lorri Bernson from Guide Dogs of America; 45 Access and contractor staff attended. The Antelope Valley region received a new cutaway with the upgraded suspension. Two additional cutaways are pending delivery to Antelope Valley.

New Stand Sign at Universal Studios July Highlights New Stand Sign at Universal Studios Stand 2: Drop-off/Pick-up - Located at the valet circular near ET Parking @ CityWalk

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