WPIC Department of Psychiatry Office of Academic Computing “IT Support for the WPIC Research Community” OAC@upmc.edu 6-WOAC

OAC Services Shared Applications Custom Applications WebDataXpress, SharePoint, Double-data and “Paperless” data entry, SQL Server Reporting Services, … Custom Applications Database design, Access front-ends, Performance tasks and subject stimuli, signal analyses, web-based applications, … Training and Support Correcting and improving SQL Server views and procedures, tuning Access applications, customizing third-party software, … Operations Support for workstations, web servers, file and applications servers, backup, networks, security, third-party software, …

Applications Team Jack Doman, Director Eight staff members with over 80 years total experience Programming experts in SQL Server, Access, C++, shell, ePrime and many others Team approach provides code review and re-usable, object oriented development Programmers sharing development work means there’s no single point of failure If one is unavailable, another assumes development and maintenance Code is written under shared standards and naming conventions Support provided throughout the research project’s life and subsequent analyses

WebDataXpress Web-based data entry directly into SQL Server tables Driver table driven data entry forms automatically created Customization requires only SQL query skills Encrypted, fully authenticated, securely behind a firewall Adapted for “paperless” subject and clinician entry Custom controls can be developed by OAC staff Development for tablet and handheld devices

SQL Server Reporting Services SharePoint Web-based team communication, document management, database system Integration with existing SQL Server databases Customization, training and consultation available from OAC staff SQL Server Reporting Services Web-based reports directly from SQL Server databases Parameterized, easily designed reports Encrypted, fully authenticated, securely behind a firewall

Custom Applications Web-based, Windows and LINUX applications VisualStudio.NET, BASIC, C#, C++, Access, Java, and many others Utilizing version control Systems to automatically distribute Access front-end and application updates Integration with SQL Server and Access databases Signal analysis and time series data management Specialized LINUX/UNIX or DOS scripts Data collection on PDA and other handheld devices

SQL Server Database design and training Redundant (“double”) data entry system Assures information accuracy Monitors data entry staff performance Data change logs Custom triggers, procedures, functions, views Automated e-mail notifications based on customized database events Convert tables and databases from Access and Excel to SQL Server Scheduled execution of custom data processes

MRI processing and analyses ePrime and .Net applications for subject stimuli and response UNIX/LINUX scripts for data processing Programs for image file conversions, repairs and analyses Scripts for image file processing and transfers

Training and Support Frontpage, SharePoint, other web design tools Access applications development and troubleshooting Microsoft Office SQL Server and Transact-SQL consultation Solve SQL errors and performance problems ODBC to SQL Server and other data sources Data transfer and re-formatting Teleform forms design and processing Implementation of file version control IT needs and descriptions for grant applications

Operations Team Marty Neidig, Associate Director Seven system administrators and PC specialists with over 65 years experience Providing all hardware and software support for research (ISD does not) Our team approach assures coverage regardless of vacations, turn-over, etc. Trained in the UPMC operating system and networking standards Skilled at navigating the UPMC firewall and security systems

Workstation Services Installation of all new computers Provide equipment from recycled inventory Hardware troubleshooting and repair Facilitate software upgrades Dispose of obsolete equipment (HIPAA compliant) Research calls to ISD’s Help Desk are sent to OAC Support of software such as SAS, SPSS, Photoshop Manage the Department’s Microsoft licensing Consult and approve IT purchases Laptop and wireless broadband card are available to lend to traveling faculty

Servers Administer Windows and UNIX/LINUX servers Servers used for file database, application, web and file transfers Design and administer high performance clusters for compute intensive tasks Design and maintain server security Customized security extensions for databases and file systems Nightly backup of file shares and databases “Point in time” database recovery system Repair and archive Outlook Personal Folders Performance monitoring and tuning of all servers Manage disk use, particularly on high-capacity servers

Web and FTP services Public web server: www.wpic.pitt.edu Secure, encrypted and fully authenticated Intranet web services Intranet web sites for data entry SharePoint servers for collaboration with groups outside of UPMC’s network Automated systems for secure data transfer of image and database files

Networking, Security and Accounts Assist user account usage at UPMC and University Create security groups, used to define permissions, managed by project leaders Coordinate virtual networks (VLAN) within University and UPMC infrastructure Negotiate firewall rules to enable secure connections between UPMC and Pitt Develop UPMC Security Plans to facilitate collaboration with other institutions Manage network needs for research facility moves and changes

Office of Academic Computing Highly skilled and experienced IT professionals Stable staff and team-based philosophy means consistent and long-lasting support Experts in negotiating the UPMC and University networks, firewalls, security plans, purchasing, … Workstation, server and Intranet support Custom and shared applications development and maintenance SQL Server training and support