Maricopa County and the City of Phoenix -Tina Luke and Mark Carr Youth Program Models Maricopa County and the City of Phoenix -Tina Luke and Mark Carr

Model and Service Locations Maricopa County – Elements Contract County Staff handle Outreach, Recruitment, Eligibility, Enrollment, Service Referrals, and Case Management. Contracted Agencies Deliver Service Elements Including Follow up: ACYR, CPLC, ResCare and DK Advocates dba ANB Services Service Locations: WVCC, EVCC, Tempe, Mesa, Surprise, and Wickenburg. Itinerant Services also provided at the Peoria Community Center and at the Avondale Rio Salado Adult Basic Education program. City of Phoenix – Program Contract Contracted Agencies handle Outreach, Recruitment, Eligibility, Enrollment, Service Provision, Case Management and Follow up. Service Locations: ACYR, CPLC, JFCS, and YMCA. Referrals also come from the following One-Stop Locations: West Phoenix, South Phoenix and North Phoenix.

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Enrollments

Home Cities/Towns

Participants (AJC Case Manager 8 Report)

Time on Caseload

Assessments Maricopa County Basic Skills Ability and Values Office Proficiency Assessment and Certification (OPAC) Math & Reading Comprehension. (60 – 90 Minutes) Ability and Values Arizona Career Information System (AZCIS) Interest, Ability and Values Inventory Occupational Interests ONET My Next Move Interest Profiler (Holland Codes: Realistic, Investigative, Artistic, Social, Enterprising and Conventional) City of Phoenix Basic Skills Test of Adult Basic Education (TABE) Math and Language. (6 – 8 hours) Ability and Values Arizona Career Information System (AZCIS) Interest, Ability and Values Inventory Occupational Interests RIASEC (Holland Codes: Realistic, Investigative, Artistic, Social, Enterprising and Conventional)

Work Readiness Training Maricopa County 5-Day Optional Employment Academy Self Awareness and Personal Development: Work Style Inventory, AZCIS Interest Profiler, Carl Jung Personality Profile, Financial Literacy 21st Century Workforce: Salaries, Career Pathways, Trends, Customer Service, Soft Skills, Professionalism, Critical Thinking Resume: Cover Letters, Accomplishments, Types of Resumes, Job Postings Interview: Types, Dress, Behavioral Questions Career Management: Arizona Career Readiness Credential (ACRC) Assessment City of Phoenix 2-Day Mandatory Work Readiness Workshop Career Interests, Initiative and Dependability, Identifying Skills, Work and Career Values, Teamwork and Collaboration Professionalism, Effective Communication, Occupational Goals, Acing the Interview

Occupational Skills Training (OST) Maricopa County $8,000.00 per enrollment No Established Enrollment Time Limit Average voucher amount: $5,700.00 Training Program is Customer Choice *170 Youth Started Training In PY18 * 24% of PY18 Participants City of Phoenix $3,000.00 per program year 3 year Enrollment Time Limit Average voucher amount: $2,312.00 Training Program is Limited to In- Demand Occupations *187 Youth Started Training in PY18 *20% of PY18 Participants *AJC Case Manager 8 Report

Work Experience (WEX) Maricopa County 2019 $11.00 an hour Up to 400 Hours per enrollment *124 Youth Started a WEX in PY18 *17% of PY18 Participants City of Phoenix 2019 $11.00 an hour 2020 $12.00 an hour 200 – 320 hours per program year *165 Youth Started a WEX in PY18 *17.5% of PY18 Participants AJC Case Manager 8 Report

PY18 Preliminary WIOA Performance As of 7/19/19 MARICOPA COUNTY PROGRAM YEAR 2018 (YTD)   YOUTH PROGRAM 2nd Quarter Rate Target 68.50% Actual 73.63% 4th Quarter Rate 70.00% 65.06% Median Earnings Baseline $4,885.64 Credential Attainment 38.00% 57.07% Measurable Skill Gains 80.62% Exceeds Fails Meets (90% of Target) CITY OF PHOENIX PROGRAM YEAR 2018 (YTD)   YOUTH PROGRAM 2nd Quarter Rate Target 72.00% Actual 71.35% 4th Quarter Rate 67.00% 70.79% Median Earnings Baseline $4,247.39 Credential Attainment 55.00% 44.11% Measurable Skill Gains 41.37%

Service Delivery Model Strengths Maricopa County City of Phoenix Multiple Service Delivery Options to Match with Youth Ability to Respond Quickly to Community Requests Opportunity to Build Stronger Relationships with Cities and Communities Can Focus Services on Agencies Who Specialize in that Area More Oversight of Case Management Staff Working Directly with Clients Service Providers Located in Phoenix for Large Population of Phoenix Youth Enrolled More Services Provided at One Location Agencies Know in Advance their Contract Award Amount to Aid in their Planning

Service deliverY model challenges Maricopa County City of Phoenix Youth Referred to Outside Agencies and New Staff for Services Youth May Need to Access Services at a Variety of Locations More Work and Paperwork to Manage and Supervise Keeping up with Changes in Agency Staff and Service Delivery Methods Agencies Have no Guarantee of Service Levels Which Makes is Difficult for Them to Plan Youth Limited to Services Provided by the Agency they are Enrolled With Agencies are Contracted to Provide Comprehensive Services – Not Just the Area they Focus In Restricted by the Scope of Existing Contracts when Responding to Service Requests from the Community Less Control Over Staff Interacting Directly with Clients

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