Human Resource Management Chapter Thirteen Human Resource Management © 2007 The McGraw-Hill Companies, Inc., All Rights Reserved. McGraw-Hill/Irwin Introduction to Business

Learning Objectives Describe the five components of a human resource management system and the way they work together to help a company obtain a competitive advantage. Appreciate the issues involved in the process of recruiting qualified people to join a company and the steps involved in the selection process.

Learning Objectives Explain how training and development activities help to build abilities, skills, and knowledge of a company’s employees. Understand why the process of appraising employees’ performance is a major factor influencing the way they wish to contribute to achieving a company’s goals and objectives.

Learning Objectives Explain why linking pay to performance in a fair and equitable manner is an important source of employee motivation and commitment to a company. Appreciate the importance of good labor relations and the importance of collective bargaining in aligning the goals of employees and companies.

The Components of a Human Resource Management System Human resources Human resource management

The Components of a Human Resource Management System Recruitment and Selection Training and Development Performance Appraisal and Feedback Pay and Benefits Labor Relations

Recruitment and Selection Human resource planning External and internal recruitment The selection process

Recruitment and Selection

Human Resource Planning Workflow analysis Job analysis

Human Resource Planning Job description Job specifications

External and Internal Recruitment External recruitment

The Selection Process Step 1: Screening applications and résumés Step 2: Applicant testing and reference checks Step 3: The interview process Step 4: Making the final selection

The Interview Process Structured interview Nondirective interviews

Training and Development Training-needs analysis Training gap Types and methods of training and development On-the-job training

Performance Appraisal and Feedback Performance feedback

Performance Appraisal and Feedback Performance Appraisal Methods Who Appraises Performance? 360-degree performance appraisal Giving Performance Feedback

Performance Appraisal Methods Managers can evaluate: Results or outcomes of an employee’s activities Specific employee actions or behaviors that produced those outcomes

Giving Performance Feedback Formal appraisals Informal appraisals

Pay and Benefits Pay Benefits

Pay and Benefits Pay structures Types of Incentive Pay Pay level Individual Incentive Plans Group and Companywide Reward Systems

Individual Incentive Plans Piecework plans Commission systems Merit pay Bonus pay

Group and Companywide Reward Systems Profit sharing plans Employee stock ownership plan Organization bonus systems

Labor Relations Union-management relations Collective bargaining: resolving the conflict

Labor Relations Trade unions

Union-Management Relations Industrial conflict Working-to-rule Lockout Strike

Collective Bargaining: Resolving the Conflict Integrative bargaining solution Attitudinal structuring Grievance procedures

Collective Bargaining: Resolving the Conflict Mediation Arbitration