International Organizational Behavior Diya Das ddas@Bryant.edu Office Hours: 1pm – 2pm Monday to Thursday and by appointment

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What is Organizational Behavior? Why do we need to know that? How will this help me in my career?

Organizational Behavior A multidisciplinary field engaged in studying individuals, groups and organizational processes in order to understand human behavior within an organization Organizational behavior can help managers identify problems, determine how to correct them, and establish whether the changes would make a difference. Such knowledge can help people better understand situations they face in the workplace and change their behavior so that their performance and the organization’s effectiveness increase Overall aim is to increase managerial and organizational effectiveness

Why Pay Attention to that? What predicts organizational success? How do we make people work? Human beings as the most unpredictable factor of production… Career derailment Cost of employees – the most expensive factor of production Retention of performers

Some findings… Satisfaction leads to less employee turnover Perceived unfair treatment – leads to greater stealing and other negative behaviors at work Employees experiencing mistreatment are likely to fall sick Better employee perceptions lead to more profitability and productivity

Levels of Understanding in OB Individual Groups Organizations

How can we study human behavior? Research Methods: Experiments Surveys Field Studies Case Study Can we really understand and predict human behavior?

OB – Historical Approach Scientific Management and Discipline – an engineering approach to managing people Bureaucracy – the efficiency argument in managing people Human Relations and Hawthorne Experiments – need for people to be motivated and satisfied Contingency – an interaction of the personal and situational factors produces the equation for most effective management

What is the role of a manager? Main activities of a manager: Planning Organizing Leading Controlling How can knowledge of OB help managers?

Contemporary Concerns Globalization Information access and dissemination Changing nature of work itself Diversity in the workplace Changing expectations from work Changing ideas of manager and leader Technological mediations Social Media Virtual work Health Communication Retention

Making it International! Why do we study international organizational behavior?

Making It Overseas Why did Alan fail his assignment? What does it take to succeed in international assignments? What can firms do to make successful international managers? What can you do? How does this course fit in your scheme of things?

Course Objectives Understand human behavior in organizations through an analysis of theories and real life cases; Develop and appreciation for differences in human motives, attitudes and behaviors in different parts of the world; Develop tools to manage employees in a global workplace, Develop deeper insights into individual skills and behaviors in order to manage one’s own career.

Course Methodology Case teaching Case discussions Inductive method of theorization

Grading Items Case Quizzes – 100 points. Conducted at the beginning of each class. Based on the facts of the case. Will drop lowest score Case Discussions – Led by teams. Teams will generate a class discussion. Think of ways of engaging the class! Not a traditional presentation. Identify important issues in case and provide recommendations. Group Project. Detailed instructions in Syllabus Final Exam Reflections Essay Class Contributions

Policies Breaks Attendance No Laptops or other equipment in class! Academic Integrity Participation

Find your team members!

Team Exercise: 2 truths and a lie! Find out what is true and what is a lie about each of your team members. I went to the United States for my undergraduate education I am a trained classical dancer I love seafood!

Case Assignment Case Discussion Importance of creating active class engagement

Extra session discussion Need to make up for missed class time Options: 1 afternoon from 1-4 in the module 3 afternoon slots (1-2) for 3 days in the module

Questions for tomorrow: Wednesday, January 10, 2017 Producing Sustainable Competitive Advantage through the Effective Management of People What is the overall argument made by the author? Do you think these practices are applicable everywhere? Which theoretical lens (from today’s class) do you think the author subscribes to? Roaring Dragon Hotel What did HI want to achieve in RDH? How did they try to do it? Where did they go wrong? Why did they go wrong?

First Day Survey