ADOBE EXPERIENCE MANAGER: MAINTENANCE – UPGRADE – FIX INSTALLATION Customer Care Office Hours AGENDA: Presentation – 30 mins Q&A Feedback

Product fixes installation: Best practices AGENDA Maintenance and monitoring Upgrade: Best practices Product fixes installation: Best practices

Maintenance

Maintenance Maintenance Task TarMK MongoMK Default Window Online Revision Cleanup - Full and Tail Compaction Yes No Daily Offline Revision Cleanup Yes No On Demand Lucene Binaries Cleanup Yes Daily Data Store Garbage Collection Yes Weekly Workflow Purge Yes Weekly AuditLog Maintenance Task Yes Weekly Version Purge Yes Weekly Project Purge Yes Weekly Purge of ad-hoc tasks Yes Weekly Custom Maintenance Tasks - public class DeleteTempFilesTask implements JobExecutor {..} For more information on AEM Maintenance Tasks, please refer: https://helpx.adobe.com/ca/experience-manager/6-4/sites/deploying/using/revision-cleanup.html

Monitoring

Monitoring System Overview Dashboard

Monitoring Health Reports https://helpx.adobe.com/experience-manager/6-4/sites/administering/using/operations-dashboard.html

Monitoring Monitoring Charts

Monitoring Diagnosis Tools https://helpx.adobe.com/customer-care-office-hours/aem/aem-monitoring-instance-repository-performance.html

Upgrade: Best practices

Upgrade code and customisations Pattern Detector Compatibility Package: Native, Compatibility, Legacy Dialog Conversion Tool For more information on a dialog conversion tool in AEM, please refer: https://helpx.adobe.com/experience-manager/6-4/sites/developing/using/dialog-conversion.html

Upgrade compatibility Lazy Content Migration Repository Restructuring in AEM 6.4 Don’t mix CoralUI 3-based or CoralUI 2-based set on a page For more information on repository restructuring in AEM, please refer: https://helpx.adobe.com/experience-manager/6-4/sites/deploying/using/repository-restructuring.html

Product fixes installation: Best practices

Maintenance Release Vehicle Definitions Quarterly: Service Pack Quarterly: Cumulative Fix Pack (once SP ends for a version) For more information on Maintenance Release Vehicle Definitions Tool in AEM, please refer: https://helpx.adobe.com/experience-manager/6-4/sites/deploying/using/maintenance-release-vehicle-definitions.html

Product fixes install: Best practices SP / CFP uninstall is not supported Take a full back-up before fix installs Read release notes (What's fixed/dependencies) Validating Packages Monitor the logs No official patches in …/crx-quickstart/install

Common Issues Faced by customers Maintenance/Monitoring Lack of maintenance can lead to full disk space Next compaction duration Upgrade Upgrade performed with no code validation Not tested on lower environment Fix installation Non validated packages No backup taken before any installation

Key learnings and Takeaways Maintenance/Monitoring Revision cleanup Operations dashboard Upgrade Plan it, test it Don’t wait the end of life of your version Fix installation Always backup your system Review the release notes Plan their installation