At 22 months, Sara’s daughter was not meeting milestones and had delayed speech Her daughter also had poor muscle tone and other issues that concerned the family Her pediatrician suggested a developmental pediatrician, but that provider was out-of-network She also needed help with a related unpaid claim The whole family was experiencing stress and frustration on multiple fronts Challenges “ With your help we felt sure our daughter was getting the best possible care. Our sincere thanks. Sara called Health Advocate for help and guidance Her Personal Health Advocate: Located an in-network developmental pediatrician affiliated with a leading children’s hospital in a city near Sara’s home Offered to warm transfer her to her employer’s Employee Assistance Program for help with stress and family issues Requested the information for the unpaid claim and opened a case to determine next steps Solution ”