Day One: Listening to Learn

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Presentation transcript:

Day One: Listening to Learn 1-16

Listening Is An essential part of communication Not taught in school A skill that can be learned 1-17

Why is listening a key skill of leadership? It connects us with others. It helps us make decisions and solve problems. 1-18

“Seek first to understand, then be understood.” — Stephen Covey 1-19

Two Parts of Effective Listening Active listening Empathetic listening 1-20

Active Listening Requires Rephrasing and checking Nonjudgmental attitude 1-21

Empathetic Listening Requires Putting the listener in the speaker’s place Seeing things from the speaker’s viewpoint Understanding how the speaker feels 1-22

Listening in Adversarial Situations Respond to the listener’s manner. Create a productive framework with a positive stance. Cast conversation in a positive light. 1-23

Listeners should always strive to create a positive present as opposed to a negative past. 1-24

Tips on Giving Feedback Is it helpful? Do others want it? Can it change a behavior? Is it specific? Does it describe behavior? How does it impact you? Does it contain an “I” statement? Did the recipient understand what you said? 1-25

You can give caring feedback without a good technique, but the slickest technique in the world will not hide a lack of caring. 1-26

Tips on Receiving Feedback Seek out feedback. Listen carefully. Listen actively. Listen empathetically. Monitor your emotions. 1-27

Consider feedback to be a gift. It truly is one. 1-28

Listening to Learn Effective listening is a learned skill. Listening is important to relationships and problem solving. Effective listening is both active and empathetic. Listening can turn a negative situation into a positive one. Listening is key to giving and receiving feedback. 1-29