TNCPE Site Visit Opening Meeting Thank you so much for letting us join you for our TNCPE site visit. We are very excited to learn more about your organization during our time here. Opening Meeting

Drive organizational excellence in TN and the Southeast Why Are We Here? Mission Drive organizational excellence in TN and the Southeast Vision To be the partner of choice in leading organizations to world-class performance excellence Introductions of applicant team and examiner team Examiners give name and organization Examiners do NOT give titles or years as an examiner As an applicant, you are a vital part of TNCPE’s vision and mission. By intentionally moving your organization forward toward performance excellence, you are contributing to a better southeast region. TNCPE is also a critical component of your excellence journey. At TNCPE we offer our you, our applicant, feedback on your burning question, “Are you at your best?”. Our goal is to ensure our feedback meets helps you take the next intentional step forward toward excellence in your market space.

Site Visit Agenda Site Visit Format Morning break, lunch, afternoon break Scheduled meetings Team caucus Walk around discussions During our visit, we will have specifically scheduled meetings. We set the agenda based on your feedback. While we are here, we will also be walking around and talking to employees and we will be reviewing all of the documentation we requested. It is going to be a packed visit, and we are excited to get started.

Role of the Examiner Learn About You Ask Questions Listen for Understanding While we are here our team will: Learn more about your organization Ask many questions Listen for understanding Take extensive notes Review data and information Respect the value and confidentiality of information shared on site Review Data and Information

Examiner Rules of Conduct Examiners sign a Non-disclosure Agreement and Conflict of Interest Statement Your information is kept strictly confidential No materials will be taken off-site We follow a formal code of conduct, including: Examiners sign a Non-disclosure Agreement and Conflict of Interest Statement Your information is confidential No materials will be taken off-site We are not here to audit you or grade you. We want to discover who you are. Not here to audit, but to discover who you are

Your Story We would like to begin our visit by hearing a quick opening to your story. Invite the applicant to begin their opening presentation.