Value Source Diagrams: AXELOS, ITIL Foundation ITIL 4 Edition (2019)

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Presentation transcript:

Value Source Diagrams: AXELOS, ITIL Foundation ITIL 4 Edition (2019) Animations and additional details by Ron Bert

Co - Creation Need Guiding Principles Service Value Chain Value Opportunity /Demand Value Need Service Value Chain Practices Co - Creation

Guiding Principles Service Value Chain Value Opportunity /Demand Governance Opportunity /Demand Value Service Value Chain Practices Continual Improvement

Continual Improvement SERVICE VALUE SYSTEM Guiding Principles Governance Opportunity /Demand Value Service Value Chain Practices Continual Improvement

SERVICE VALUE SYSTEM Guiding Principles Governance Value Opportunity /Demand Value Service Value Chain Practices Continual Improvement Continual Improvement

4 Dimensions of Service Management SERVICE VALUE CHAIN SERVICE VALUE SYSTEM Organizations & people 1 2 3 4 Information & technology Design & transition 1 2 Value Streams Demand Value COGNATIVE Obtain/build Value Deliver & support 3 4 Partners & suppliers Value streams & processes

Thank you for watching! http://www.RonBert.com Value