Corporate Learning Course Capstone Session WELCOME

Corporate Learning Course Capstone Session SAFETY FIRST

Corporate Learning Course Capstone Session Your Staff: Director – Facilitators: -

Corporate Learning Course Capstone Session Introductions: Name, Squadron Name Major Duty Assignments Tenure in CAP

Corporate Learning Course Capstone Session OBJECTIVES: Broaden Horizons -- (building off SLS) Develop understanding of differences between each of us Prepare for positions beyond Squadron Higher level, larger, more complex activities & programs Strengthen / Further Develop Skills Interpersonal & Teamwork

Corporate Learning Course FLWG Guiding Principles Command Vision: Train for Response Succeed in our Response Excel in our Service

Corporate Learning Course FLWG Guiding Principles Command Mission Statement: Actively & Professionally support CAP’s missions, our Country & State By providing - capable / trained volunteer force Motivating members to be strong leaders & better citizens.

Corporate Learning Course FLWG Guiding Principles Command Objectives: Strengthen our organizational leadership Maximize the value we add to Civil Air Patrol, our partners, communities and members. Sustain a capable, responsive and accountable organization

Corporate Learning Course Building Relationships & Trust Understanding Characteristics & Needs of the Group: Helps us to Realize & Note : We have different viewpoints We do not all think alike Everyone is unique & a resource Leads to Improved: Communication / Teamwork / Planning / Harmony and …………….TRUST

Corporate Learning Course Building Relationships & Trust TRUST -- Important? First Step/Block in Building Relationships and Teamwork Especially important w/Volunteers Builds: Confidence Generates Enthusiasm, Promotes Participation Strengthens Reliability

Corporate Learning Course Building Relationships & Trust Establishing TRUST: Begins with Understanding (Characteristics & Needs of Group) Know Your C/Ns First! “Know thyself before seeking to know others” How - Seek to Know Others (in CAP Environment)? Welcome Talk (one-on-one) Biography, Eservices, Level 1 “Summary Conversation” Show Interest, Enthusiasm – Lots of Questions

Corporate Learning Course Building Relationships & Trust Understand: We are not all alike (Not all wired the same) We do not all think the same but…………….. We all can contribute! Your Job: - Identify differences…… Find the different flavors/personalities in your Group. No Group is just Vanilla! Find the Resource – Use it!

Corporate Learning Course Building Relationships & Trust What About Needs? Identify and Address Characteristics will reveal Needs Fulfilling Needs – Important? Key to Retention Promotes Participation Encourages Growth Needs Not Addressed? Loss Interest/Trust/Membership

Corporate Learning Course Building Relationships & Trust As Leader: Not Knowing & Understanding Characteristics & Needs – Leads to Frustration, Confusion & Annoyances Cannot Motivate Group Will the Job get done?

Corporate Learning Course Building Relationships & Trust Observation Exercise: Examine - Opposing Characteristics (Do Not Know or Understand the C/Ns of each other) Observe – 4 Circumstances: Performing Tasks Gathering Information Making Decisions Solving Problems

Corporate Learning Course Building Relationships & Trust Performing Tasks: External Focus Internal Focus Overview Look Reserved, Inward Looking Facts, Figures, Events Thoughts, Feelings, Reflections I always have to ask what he is thinking. Can’t he think for himself? Why can’t she speak out more? She always has to talk to everyone. He is such a loner. Why can’t he be quiet and listen more?

Corporate Learning Course Building Relationships & Trust Gathering Information: Big Picture Viewer Sequential Viewer General, Overall Step by Step Open to Alternatives Practical, Detailed Bogs me down with details Overlooks details, does not read fine print He always has to be so practical She can be so unrealistic Stuck in her ways(not broke don’t fix) He always loves new ways

Corporate Learning Course Building Relationships & Trust Making Decisions: Objective View Empathic View By - Stepping Back By - Stepping In Outside/Objective Situational/Empathic He takes thing too personally She is too analytical She worries about peoples feelings He doesn't care how I feel He is always talking about relationships She’s never concerned about relationships

Corporate Learning Course Building Relationships & Trust Problem Solving: Planner Perceiver Planned Approach Spontaneous Approach Meets Deadline in Meets Deadline with Scheduled Way Rush of Activity He never makes plans Everything always has to be scheduled She never finishes anything Why can’t he be more spontaneous It’s always “perhaps or maybe”. Why can’t she just relax?

Corporate Learning Course Building Relationships & Trust Summary: Our team(s) always mixed Good Leaders know how to get the best out of their team(s) – Understand Characteristics & Needs We do not all think the same, but we all contribute Find the Resources – Use them! Know Your C/Ns = more effective leader The first block in building relationships and teams is TRUST….. Helps Motivate people to “Get the Job Done”!

Corporate Learning Course Building Relationships & Trust "The most important single ingredient in the formula of success is knowing how to get along with people.“ — Theodore Roosevelt

Corporate Learning Course Building Relationships & Trust KNOW YOUR TEAM

Corporate Learning Course Capstone Session BREAK

Corporate Learning Course Planning & Decision Making Review Planning Process Steps: State objectives Review Resources List alternatives Develop assumptions about alternatives Choose the best alternative Develop the plan Put plan into action

Corporate Learning Course Planning & Decision Making Review Steps in Decision Making: Identify the problem. List alternatives. Select the best alternative. Implement the chosen alternative. Evaluate.

Corporate Learning Course Planning & Decision Making Failing to Plan….. is Planning for Failure

Corporate Learning Course Planning & Decision Making Exercise: Winter Survival !

Corporate Learning Course Financial Priorities Team Exercise (Working Lunch Period)

Corporate Learning Course Financial Priorities Unit Finance Committee Task: $500 grant - distributed & spend in 10 days

Corporate Learning Course Allocating Resources Allocating Resources / Objective: Implement various components of Planning/Decision Making Module Organizational Objectives Judgment/Choice Urgency/Importance Criteria/Weight

Corporate Learning Course Allocating Resources Group Exercise: You are the Wing Command Team Assumptions: Wing has: 30 Units / 10 Aircraft 10 Senior Squadrons 10 Composite Squadrons 10 Cadet Squadrons Units are geographically homogeneous

Corporate Learning Course Allocating Resources Discussion Question: How will your team assign aircraft? 30 minutes to make your decisions 10 minutes to present your plan

Corporate Learning Course Allocating Resources Steps in Decision Making Identify the problem List the Alternatives Select the Best Alternative Implement the Chosen Alternative Evaluate

Corporate Learning Course Allocating Resources TEAM PRESENTATIONS

Corporate Learning Course Allocating Resources Focus of this Exercise: Practice - Decision Making Gather & Identify relevant Data / Resources Examine - CAP Policy/Guidance for Resource Allocation Focus - Being Responsible Stewards of CAP assets

Corporate Learning Course International Air Cadet Exchange IACE Exercise: Part One – Planning Team Develop – Tentative Preliminary Plan

Corporate Learning Course International Air Cadet Exchange IACE Exercise: Part Two – Command Staff Evaluate Plan - Suggestions / Comments / Recommendations

Corporate Learning Course Capstone Session CAPSTONE SUMMARY: Develop your Insight (effective teamwork, team building, planning and problem-solving) Provide tools that develop Leadership Skills Develop understanding of differences between people (Characteristics & Needs) TRUST – First Step - Building Relationships FLWG Guiding Principles: Train….for Respond / Succeed ….in our Response Excel ….in our Service

Corporate Learning Course Capstone Session Thank You! Need your Evaluations Picture Taking !