Transportation Professionals Advisory Committee Meeting Operations Update Transportation Professionals Advisory Committee Meeting May 11, 2017
Performance Report Card Performance Indicator Standard Apr 2017* FY17 On Time Performance > 91% 92.3% 91.4% Late 4 < 0.10% 0.07% 0.10% Average Hold Time < 120 sec 80 84 Calls On Hold Over 5 Min < 5% 5.1% 4.5% *Preventable Collisions Per 100,000 Miles < 0.50 0.67 0.60 *April 2017 data is not final
Antelope Valley Region Performance Indicator Standard Apr 2017 FY17 On Time Performance > 91% 91.0% 92.1% Late 4 < 0.10% 0.00% Average Hold Time < 120 sec 117 103 Calls On Hold Over 5 Min < 5% 4.4% 2.7%
Eastern Region Performance Indicator Standard Apr 2017 FY17 On Time Performance > 91% 92.5% 91.9% Late 4 < 0.10% 0.13% 0.10% Average Hold Time < 120 sec 74 60 Calls On Hold Over 5 Min < 5% 6.4% 4.4%
Northern Region Performance Indicator Standard Apr 2017 FY17 On Time Performance > 91% 92.8% 92.0% Late 4 < 0.10% 0.08% Average Hold Time < 120 sec 85 95 Calls On Hold Over 5 Min < 5% 4.1% 3.2%
Santa Clarita Region Performance Indicator Standard Apr 2017 FY17 On Time Performance > 91% 96.3% Late 4 < 0.10% 0.00% 0.03% Average Hold Time < 120 sec 35 37 Calls On Hold Over 5 Min < 5% 1.0% 1.2%
Southern Region Performance Indicator Standard Apr 2017 FY17 On Time Performance > 91% 91.8% 90.4% Late 4 < 0.10% 0.03% 0.12% Average Hold Time < 120 sec 85 111 Calls On Hold Over 5 Min < 5% 4.5% 5.5%
West Central Region Performance Indicator Standard Apr 2017 FY17 On Time Performance > 91% 92.4% 91.2% Late 4 < 0.10% 0.12% 0.09% Average Hold Time < 120 sec 73 60 Calls On Hold Over 5 Min < 5% 6.2% 4.5%
Highlights April highlights: Access staff continues to provide Where’s My Ride (WMR) presentations to ADHCs 16 riders are participating in the Callout Text pilot program in the Northern region Staff assisted the Guide Dogs of America facility in Sylmar with evaluating their new location New phase 3 stand signs posted at Nelson Adult School in La Puente Monitored the Disability Athletics Fair at Mt. Sac College 254 drivers earned safe driving awards, 3 drivers reached 325,000 safe miles