Coaching in a data-driven world #ABE17 Client Logo Nicolas Brown, Agile Lead nicolas.brown@pwc.com @nbrown02

8% Rarely data-driven Which of the following best describes decision-making in your organisation? 53% Somewhat data-driven 39% Highly data-driven PwC's Global Data and Analytics Survey: Big Decisions TM. Base: 2,106 senior executives

Agile experience in relation to hair (hair) ? Volume ? 2013 2014 2015 2016 2017 2018 Date

Our Agile roots... Transparency Inspection Adaptation Scrum

Data-based coaching uses data visualisation as a basis for safe conversations and open questions, as well as facilitating more informed, transparent decision making whilst staying true to our Agile roots...

Descriptive - WIP Items Per Week What happened? What is happening?

Diagnostic - Stuck Work Where is the problem? What are the trends? Why is it happening?

What is likely to happen? Predictive - Landing Zone What options are there? What is likely to happen?

What is likely to happen? Predictive - Potentially Deliverable Scope (PDS) What options are there? What is likely to happen?

What is the next best action? Prescriptive - WIP by Person What is the next best action? What should I do?

Watch out for... Goodhart’s Law The Ostrich Problem “When a measure becomes a target, it ceases to be a good measure” “The ostrich problem includes situations in which people receive relevant information but intentionally fail to evaluate the implications for their goal progress - in other words, they reject the information.” “I’m working on that card but didn’t want to move it forward on the board because it would mean we go over our WIP limit” “Hmm….let’s see how we get on for the next 4 weeks before we show the data of what we can deliver to the business”

Coaching in a data-driven world Descriptive reporting Diagnostic discover & explore Predictive forecast Prescriptive anticipative Coaching in a data-driven world What should I do? What is the next best action? Where is the problem? Why is it happening? What are the trends? What is likely to happen? What options are there? What happened? What is happening? Questions - WIP Items per Week - Cycle Time Scatter Plot - Net flow per week - Epic/Feature Progress - Stuck Work - Flow Efficiency - Estimate Accuracy - Cumulative Flow Diagram - PDS - Landing Zone - Throughput Forecaster - Monte Carlo: How Many? - Stale Work - WIP by Person - In Progress Item Age - Requirements Readiness Visuals

Further reading Troy Magennis - Focused Objective - bit.ly/SimResources Bazil Arden - Try data-based coaching to counteract cognitive biases - tiny.cc/bazil1 Bazil Arden - How data-based coaching enhances psychological safety - tiny.cc/bazil2 Dan Vacanti - Actionable Agile Metrics for Predictability - tiny.cc/danvac Goodhart, Charles (1981). "Problems of Monetary Management: The U.K. Experience" Webb, T., Chang, B. and Benn, Y. (2013). ‘The Ostrich Problem’: Motivated Avoidance or Rejection of Information About Goal Progress.

Thank you and please give feedback! Nicolas Brown, Agile Lead nicolas.brown@pwc.com @nbrown02 © 2017 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details.