FORGING PARTNERSHIPS IN THE CONTINUUM OF CARE Lorraine Estep, MSW, LSW Community Liaison to PowerBack Willow Grove and Rydal Park Skilled Nursing
Helping the patient navigate the Continuum
ASSISTING OUR PATIENT WITH TRANSITIONS
Community Liaison Role Accept Referral for Home Care, Palliative, or Hospice Review charts Meet patient; Contact family, Caregivers Confirm demographics, PCP, D/C plan, educate on Home Care services Send referral to Central Intake Department Contact PCP, arrange mobile lab, obtain needed orders, work with SNF transition care team
Adjusting involvement to each patient Minimal Navigation: - Prepared - Educated - No obstacles
Complex Navigation: - Noncompliance - Significant obstacles - Life style changing event
Avoiding disruption to patient’s recovery plan - education - communication - collaboration
Outcome: -Patient returns home -care needs are met -patient is successful