IBM Software – Commerce Retail Leading retailer – Saving millions of dollars in operational costs with tight control of communications spend 943 new orders processed through a single, centralized solution to date 83% reduction in manual invoice processing, increasing efficiency Millions of USD saved each year by eliminating erroneous invoices The transformation: This leading retailer wanted to shrink its spend on communications, and sought to gain control over all of the telecom circuits, suppliers and contracts in its estate. Today, the company uses a single, standards-based solution for strict control over invoices, suppliers and contracts – saving millions of dollars in operational costs annually. Solution components Client Name: Leading retailer Case study Link: http://www-03.ibm.com/software/businesscasestudies/us/en/corp?synkey=Q263579O80431Y27 Pull Quote: “Overall, we estimate that IBM Rivermine Telecom Expense Management is helping us to cut our operational costs by millions of dollars per year.” —Spokesperson, leading retailer Solution Components: Software IBM® Emptoris® Rivermine® Telecom Expense Management Business challenge: This leading retailer wanted to shrink its operational spend on telecommunications. How could it gain the required control over all of the telecom circuits, suppliers and contracts in its estate? The benefit: Today, the retailer can identify and disconnect defunct circuits, audit supplier invoices and ensure that every contract delivers the expected value – unlocking millions of dollars in operational cost savings. Software • IBM® Emptoris® Rivermine® Telecom Expense Management “Overall, we estimate that IBM Rivermine Telecom Expense Management is helping us to cut our operational costs by millions of dollars per year.” —Spokesperson, leading retailer UVP12402-USEN-00 1