Guiding Claimants to Reemployment

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Presentation transcript:

Guiding Claimants to Reemployment Employment Security Advisory Committee July 22, 2019

ESD is under corrective action as a “high rate/high impact” state. UI Improper Payments Federal law requires we keep our rate of improper payments for unemployment insurance under 10%. Rate measured by very small sample through federal claims audits. ESD is under corrective action as a “high rate/high impact” state.

Top Causes for Improper Payments Work Search Errors Current work search standards need refreshing for modern methods Separation Errors Auditors frequently get new information from employers that changes the decision Benefit Year Earnings Claimants struggle to report earnings correctly

What we are doing Combining efforts in multiple program areas to address root causes, change processes and behaviors, and otherwise bring down our improper payment rate while still serving our customers in the best way possible. Centering our approach on reemployment, using UI as one tool toward that enterprise-wide goal Asking ESAC to provide us with stakeholder engagement, feedback, and help us succeed

One super-project, many sub-projects UI Policy / External WorkSource Adjudication JSR NASWA USDOL RESEA reemployment BAM WDCs/Partners Policy

Coming Soon We will be asking claimants to add their job search activities on the weekly claim We are speeding decisions when claimants indicate their work search efforts in a given week did not meet requirements RESEA Self-Scheduler going live today to improve claimants’ experience and increase compliance NASWA visit in August to bring national expertise and advice to our plans