The ‘Managed Communication’ Space Leadership Team Communication Change Communication Business Information Communication Capability Building Communication External Communication To connect leadership and staff with input and feedback To change behaviour towards specific goals To close information gaps and improve Transparency To improve communication practices in teams and in individuals To gain a closer customer connection improve credibility / profile / sales PURPOSE / SCALE MASS COMMUNICATION Staff engagement sessions HSSE Behavior Change Program Values / code of conduct campaigns Press conferences CROSS-TEAM COMMUNICATION Line Manager Briefings Six Sigma projects Corporate customer status update IT Process Improvement Project Online communities of practice INTERPERSONAL COMMUNICATION What people do themselves – meetings, emails, presentations etc Training: Best Practice Customer Interfacing