Supervisor Training Mary Kummer Jim McNall

Role of Your Staff Do all of the work Keep everybody happy Be aware of all of the rules Enforce them (see “happy” above) Get along with co-workers (at least pretend) Provide service even to difficult customers

Red Flags for Supervisors!

i-Clicker i-Clicker: a dynamic teaching and learning solution for everyone. Increase participation. Confirm understanding. Measure performance.   Transforms the classroom into an active learning environment Creates a more engaging classroom Meaningful, two-way interaction with the audience keeps them focused and accountable. Immediate feedback identifies comprehension Saves valuable class time by identifying content that is secure, or content that needs additional explanation. Gives every participant a voice Not everyone is comfortable speaking in training. i>clicker allows attendees to participate without risk.

How many years have you been a supervisor? C. 16-25 D. Over 25

When was your last supervisor course or training? Less than 1 year 1-2 years 3-5 years More than 5 years Never

How did you acquire your supervisor skills? Coursework/Training s From a Supervisor/Mentor On the job Making it up as you go

Hypo #1: You have been elected (promoted) and now you supervise one of your longtime friends. Be friends at work and don’t worry about the other employees. Leave your friendship outside the workplace. Finish your friendship immediately. Be friends but remember to treat ALL employees fairly.

Hypo #2: You supervise Joe and Sheila. Joe has been with the County for 30 years and drives as part of his job. Sheila tells you she’s worried about Joe. Joe has back trouble and told Sheila that his new pain medication makes him sleepy. Ignore the situation. Wait for Joe to tell you about his new meds. Talk with Joe directly. Fire Joe to eliminate a potential vehicle crash.

Hypo #3: One of your female employees comes to you to complain about another department’s male employee hitting on her a lot. You tell your employee to ignore it. You approach the male employee and tell him to stop. You talk to the male employee’s supervisor. You go to the Designated Person to report.

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Supervisor Training Mary Kummer Jim McNall

Is the judicial system fair regarding employment legal actions between employees and employers? A. Yes B. No

Who is a jury favored to believe in an employment legal action? A. Employer Employee Neither

Does it matter that Stacey’s file is filled with positive reviews? A. Yes No

Does it matter that Stacey’s file is filled with pay increases/promotions? A. Yes No

Does it matter that Stacey was employed with the County for 20 years? A. Yes No

Supervisor Training Mary Kummer Jim McNall