ClickShare/wePresent EssentialCare

EssentialCare value proposition Peace of mind for the End-customer Get replacements on-site faster through next-business day express shipment Extended hardware coverage up to 5 years Budget protection: Avoid unexpected replacement costs A business opportunity for distributors and resellers Greater customer satisfaction Additional (recurring) revenue and margin on new sales 1 year contracts to target legacy in-warranty installed base

ClickShare & wePresent EssentialCare A value added resellable service package Standard warranty EssentialCare Duration 3 years 5 years coverage 1 year packages Parts coverage   Replacement model Swap Best effort economy shipment Advance swap NBD express shipment Support services Helpdesk response time 8 business hours best effort 1 hour (phone) 4 hours (service ticket) Helpdesk availability Business hours Through Barco authorized distributor Can be attached to all current ClickShare and wePresent models, including XMS.

The 5 years vs. 1 year EssentialCare packages For new ClickShare or wePresent sales 5y package only available at time of sale Better service levels from day 1 For existing in-warranty devices 1y packages extend coverage to 5 years (add years 4 and 5) Can be used to upgrade service levels in years 1, 2 and 3 Service level EC 1y EC 1y EssentialCare – 5y Standard warranty Standard warranty Time of sale 3 years 5 years Time of sale 3 years 5 years No EssentialCare for out-of-warranty devices  Trade-in!

Pricing model MSRP based pricing model with channel discounts (cfr. price books) Note: WiPG-1000P not available in US/AMERICAS

EssentialCare ordering process End customer Reseller Distributor 1 2 3 1) End-customer purchases ClickShare/wePresent from reseller, including (the reseller’s own) services 2) Reseller purchases EssentialCare coverage from their Barco distributor Together with new product sales: Reseller places PO for ClickShare/wePresent incl. EssentialCare coverage at the distributor. To extend coverage on an existing in-warranty product: Reseller places PO for EssentialCare at the distributor. 3) Distributor purchases EssentialCare coverage from Barco Distributor places a purchase order for EssentialCare through Barco’s sales desk or his designated Barco sales representative. The PO must include the serial numbers of the ClickShare/wePresent devices that need coverage.

Standard support and escalation flow Level Responsible for support Level 1 Reseller Level 2 Distributor Level 3 Barco local helpdesk Level 4 Barco escalation helpdesk   Channel partners receive margin to provide first line support They are closest to the customer, and thus the preferred support channel This does not mean we will not help resellers/customers in need! Cfr. EssentialCare Guideline document for more details.

EssentialCare material return flow End-customer Reseller Distributor Barco RMA flow 1. Reports issue to reseller. 2. Diagnoses issue, contacts distributor to request replacement and RMA. 3. Requests RMA and advance swap authorization through local Barco helpdesk. 4. Authorizes RMA (issues RMA number(s)) and advance swap. 6. Sends new replacement unit to reseller from own stock. Logistics flow 7. Ships/installs replacement unit at end-customer. 8. Picks up and sends defective unit to distributor or appointed broker. 9. Sends defective unit to Barco according to Barco RMA process. Financial flow 5. Credits distributor for replacement units (1x per quarter).

EssentialCare Coverage to end users Barco’s responsibility EssentialCare delivery and responsibility matrix   EssentialCare Coverage to end users Barco’s responsibility Distributor’s responsibility Reseller’s Support Services HW Service Policy Advance swap Barco assigns RMA; creates credit note to distributor, monthly or quarterly as agreed Distributor requests RMA; Distributor provides advance swap from Distributor stock Reseller contacts Distributor for HW failure HW RMA Logistics Customer gets RMA Unit delivered NA (Credit note) Distributor ships advanced swap unit to reseller latest Next Business Day Reseller delivers unit to Customer and ensures the unit is working properly HW Reverse Logistics Faulty unit gets picked up Reception in Barco warehouse; in case of logistic broker, Barco may request return Distributor collects unit from reseller and ships to Barco or Barco confirmed logistic broker Reseller collects goods from end customer and returns to distributor as per reseller agreement Phone Support Business Hours Business Hours L3. local Barco helpdesk supported by regional/global product specialists Business Hours L2 Business Hours L1 eSupport 24/7 Keep available 24/7; response time 4 business hours Distributor’s certified engineer is expected to log the case to Barco Reseller’s certified engineer is expected to contact Distributor MyBarco portal maintained by Barco N/A Chat support 24/7 (English) Keep available 24/7 Knowledge Base On-line available knowledge base (English) Keep available 24/7; maintained by Barco Certified training Access to skilled support engineers Up-to-date Specialist and Expert Certification training packages by Barco Distributor is expected to have support engineers certified Reseller is expected to have support engineers certified Accessories Dongle See HW Service Policy above See HW Service Policy above; Barco requires picture of ‘cut’ dongle cord as part of RMA confirmation Distributor collects unit from reseller; Distributor can ship to Barco or Barco confirmed logistic broker, or scrap locally See process description for details