Key Performance Indicators KPI’s Key Performance Indicators

KPI’S (Key Performance Indicators) Numbers don’t lie. They tell a very important story. Improve profitability and grow your business.

KPI’S - Why? Provide vital information to business owners with an immediate snapshot of the overall performance of their business. Can be used on a daily, weekly and monthly basis to see how the business is performing against strategic goals. Important part of a company’s culture and strategy process. It promotes a culture of accountability and responsibility.

Best Practices The purpose of this session is to share and discuss best practices on benchmarks and KPI’s that help you drive results and keep your business on track.

Hourly Billable Run Rates for Each Service Window Cleaning: How to calculate these? $73 per man hour What does this tell you? $140 per two-man team Window Tinting: $158 per hour Pressure Washing $110 per hour

Average Invoice Prices Window Cleaning How to calculate these? $285 What does this tell you? Window Tinting $765 Pressure Washing $320

Average Job Completed Per Day Per Vehicle 2.9 How to calculate this? What does this tell you?

Gross Wages as a % of Sales 30% How to calculate this? What does this tell you?

Closing Percentage 69% How to calculate this? What does this tell you?

ROI on Advertising Spend Overall ROI By Ad Source How to calculate these? What does this tell you? **This can be painful at first but well worth the effort.**

Discussion What do you do to drive a high-performance culture based on benchmarks and KPI’s? Visual, new team members and accountability How do you recognize and reward your team based on this? Financial, recognition How has this help increase/continue morale and performance? What the top three benchmarks/KPI’s that you use in your business?

Summary-Key Take-Away Have goals and write them down=planning Measure results on a regular basis (before it’s too late!) Take corrective measure where necessary Reward employees