Earning to be Trusted Advisor ? What is Premier? Premier is a program of Support Services to help customers get the most from Microsoft products and services: Earning to be Trusted Advisor Rapid Issue resolution Service level Delivery Developer and Infrastructure advisory services Training & Readiness Tuning & Optimization Answer-man/woman Operations Improvements Custom Configured Voice of the Customer Customer Satisfaction is the main Driver – 84%; Objective: Earn customer confidence, trust and loyalty by improving the customer and partner experience, serving as the customer advocate and driving customer-centric product improvement.

Premier Support: Proactive Services Prescriptive advice and recommendations Health checks and code reviews Guidance on design, development and deployment of Microsoft solutions Third-party software integration advice Worldwide workshops Other preventative services Proactive Services Direct Support Relationship Reactive Problem Resolution Knowledge Transfer

Proactive Services Health Checks Designed to find problems in current production implementations before the customer and end users are aware or impacted by the problem, while educating customers on tools used. End deliverable includes a detailed report of results and recommendations What is it? Active Directory (30 domain controllers) Exchange SQL Server SMS IIS Samples

Proactive Services Operational Consulting Services Proactively manage your environment according to Microsoft best practices. A large variety of proactive services are available to connect you to subject matter experts Range from informal guidance to in-depth operations consulting and engineering services What is it? Active Directory Design and Migration Review SQL Server Disaster Recovery Review Win32 and .NET Code Guidance MOF Operations Assessment SMS Patch Management Lab Guidance Exchange Server Performance and Tuning Review Examples

Proactive Services Open Workshops Classroom environment that provides best practice services with the purpose of providing knowledge transfer directly to customers. List of courses available on request Course schedule update and sent out monthly Delivered at designated Microsoft Locations only WorkshopPLUS courses exclusively include an incoming assessment, an outgoing assessment, and an action planning session What is it? Up to 6 attendees at a 1-day workshop Up to 3 attendees at a 2-day workshop Up to 2 attendees at a 3-day workshop Up to 2 attendees at a 4-day workshop 1 attendee at a single 5-day workshop Up to 2 attendees at a 2-day WorkshopPLUS delivery Up to 2 attendees at a 3-day WorkshopPLUS delivery Up to 1 attendee at a 4-day WorkshopPLUS delivery 1 attendee at a 5-day WorkshopPLUS delivery There is a cost associated to send additional attendees Open Workshop Options