GET THE PEOPLE AROUND YOU

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Presentation transcript:

GET THE PEOPLE AROUND YOU To. Do. What. You. Want. Deborah Gilboa, MD

You want to influence… Parents Siblings Teachers Advisors Coaches Friends Peers Younger students

What do you need from people?

Schedule change Difference of opinion emergency weather delay cancellation Competing priorities LIMITED RESOURCES (time, money, space, people) Disruptors

Outcomes of Stress Discomfort is necessary for learning Causes people to Identify problems Pushes creative problem solving Is on a continuum, leads to overwhelm Outcomes of Stress

fight flight freeze face Reactions to Stress

What do people need from you?

Preparation Response Reconciliation

Preparation Goal: Know your “why” Be purpose-driven: THIS GETS PEOPLE Improve interactions Get the desired outcome Know your “why” Of your choices, your requests, your actions Be willing to explain Be purpose-driven: THIS GETS PEOPLE TO DO HARD THINGS!

shared purpose + your path Behavior Change = shared purpose + your path

Resilience in Practice Build resilience through TRUST Accept emotions Dependable behavior Honesty/ Accountability Demonstrate gratitude Resilience in Practice

When-not-if Language Set Remove Model Set expectations Model the cycle Remove Remove the premise of failure Set Set expectations When-not-if Language

Use Peer Pressure Use peer pressure for GOOD -near-peer mentoring -colleague encouragement -Drive to fulfill the mission modeled by leadership but verbalized by co-workers Use Peer Pressure

Response Lack of prevention is not failure, lack of planning is failure Every “bad thing” is an opportunity for: Proving your mission Stepping up Practice Resilience

What you DO matters more than what you feel…

Required for resilience Setting expectations Changing policies Enforcing consequences Managing conflict Choosing discretion Transparency Required for resilience

Reconciliation Listen Offer support, require solutions Mission driven Ask why (dampen judgment) Empathy Offer support, require solutions Idea progress board – especially frontline staff Recognize the impact of individual managers Mission driven See how their work connects to the mission See leadership live the mission daily

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