Inter-Service Postal Training Activity Operate a Postal Service Center June 2019

Postal Service Center (YouTube Video) PSC Slides

TLO – Operate a Postal Service Center LESSON OUTCOME Students will learn the services provided by a Postal Service Center (PSC) and the functions they perform in support of postal operations. At the conclusion of this lesson, students will know how to issue, manage, and close mail receptacles for postal patrons and how to receive, sort, and deliver mail in a PSC. TERMINAL LEARNING OBJECTIVE: ACTION: Operate a Postal Service Center CONDITION: In a classroom environment, given access to DOD 4525.6-M (DOD Postal Manual), DD Form 2258 (Temporary Mail Disposition Instructions), DD Form 2262 (Receptacle Record), DD Form 2263 (Mailing Address/ Combination Notice), DA Form 3955 (Change of Address and Directory Card), AF Form 624 (Base/Unit Locator and PSC Directory), NAVMC 10572 (Mail Directory File Card), PS Form 3801 (Standing Delivery Order), PS Form 3849 (Delivery Notice/Reminder/Receipt), PS Form 3907 (Mail Pickup Notice), mail receptacle name label, articles awaiting delivery, standard United States Postal Service (USPS) supplies and equipment and an awareness of Operational Environment (OE) variables and actors. STANDARD: Communicate postal services provided by a PSC, manage mail receptacles, perform PSC mail processing functions, and close mail receptacles without any error. TERMINAL LEARNING OBJECTIVE (CONT’D): 1. Communicate postal services provided by a PSC. 2. Manage mail receptacles. 3. Perform PSC mail processing functions. Close mail receptacles for out-processing personnel. The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes.   The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs. ALA: Professional Competence GLOs GLO 14: Soldiers and Army Civilians are technically and tactically competent.

Operational Variables (OE)

Services provided by a PSC includes: Operate a PSC What is a PSC? PSC is a section of the Military Post Office (MPO) designated to deliver mail to customers through mail receptacles. Services provided by a PSC includes: Issuance and withdrawal of mail receptacles. Delivery of accountable mail General delivery service. Directory mail service. Customer complaints and inquiries. PSC Slides

Postal Clerk Responsibilities Provide mail service. Maintain physical security of the mail. Maintain directory card file. Deliver mail as expeditiously as possible. Correct discrepancies noted on inspections. Report known or suspected postal offenses. Conduct only official postal business at window. Handle customer complaints efficiently. Manage your behavior and display courtesy to all customers. PSC Slides

Rules Applicable to All PSCs Place damaged or wet articles in designated area. Report suspected mail to MPO supervisor. Deliver personal mail to the receptacle holder or authorized agent. Place mail for an advance receptacle holder in the receptacle. Postage due is not collected at overseas MPOs. Do not charge customers for a mail receptacle. PSC Slides

Maintaining Mail Receptacles Conduct monthly checks. Contact engineers for major repairs. Clean interior and replace broken glass. Lubricate all moving parts. Change damaged receptacle doors. PSC Slides

Check on Learning Q: How does the PSC deliver mail to its customers? A: The PSC delivers mail to its customers through assigned mail receptacles Q: How often should you check assigned mail receptacles for excessive mail accumulation? A: Check assigned mail receptacles monthly for excessive mail accumulation. Q: When the prefix “R” is in the mailing address, it identifies what kind of customer? A: It identifies a customer who is retired.

Issuing Advance Mail Receptacles Required Information: Name and rank of individual. Name of unit or organization. Estimated date of arrival. Sponsor’s name, rank, and duty phone. PSC Slides

DD Form 2262 Receptacle Record 1 x 24 2 SMITH, JOHN P. 20XX0119 HI-A-J 3 4 Check not on file. Enter next available receptacle number. Record name of receptacle holder Date issued. PSC Slides

For issued/active receptacles. For not issued/inactive receptacles. Filing DD Form 2262 For issued/active receptacles. For not issued/inactive receptacles. For excess receptacles. For damaged receptacles. PSC Slides

Directory File Cards for In-processing Minimum Required Information: Name Rank/grade Unit Receptacle number Names of family members PSC Slides

DA Form 3955: In-Processing 1 2 3 Carson, Mary J. E6 Leave Blank. A R M Y 4 543rd ASG, Unit 22439 1234567890 5 37 6 PSC 20, Box 11 APO, AE 09211 PSC 34, Box 37 APO, AE 09069 8 7 Mary.j.carson.mil@mail.mil 9 Stanley, R (H) EAD: 1 Feb XX (Advanced Receptacles ONLY) 10 11 12 Mary J. Carson 1 Jan XX 555-555-5555 PSC Slides

AF Form 624: In-Processing 1 2 3 Mason, Michael L. E5 123 PSC 58, Box 123, APO, AA 34001 4 R 24th AIRPS/AM UNIT 1245 5 Ext. 4164 6 7 1 Jun XX (Adv. Rec. Only) Michael L. Mason (Leave Blank for Adv. Rec Only) 1 Jan XX 8 9 PSC Slides

M N A A R V I N Y E NAVMC 10572: In-Processing CALLE, JAVIER G. 1 E7 2 4 9 Sep XX PSC 21, Box 125 APO AE 09457 EDA: 9 Sep XX PSC 2, Box 45 APO, AE 09069 3 5 MARIA, C. (W) 6 7 LEAVE BLANK LEAVE BLANK PSC Slides

DD Form 2263 – Mailing Address/ Combination Notice HI-A-J MSGT JOHN P. SMITH PSC 100, BOX 24 APO AE 09083 DD Form 2263 – Mailing Address/ Combination Notice COMPLETE MAILING ADDRESS RECEPTACLE COMBINATION AND INSTRUCTIONS HI A J PSC Slides

DD Form 2263 for Issuing Advance Mail Receptacles MSGT JOHN P. SMITH PSC 100, BOX 24 APO AE 09083 ENTER THE COMPLETE MAILING ADDRESS HERE. LEAVE THIS SECTION BLANK. PSC Slides

DD Form 2258 for Personnel Temporarily Absent DOE, JOHN A. 54 X 20XX0115 20XX0215 JOHN A. DOE PSC 88, BOX 5021 APO AE 09821 John A. Doe DD Form 2258 for Personnel Temporarily Absent PSC Slides

DD Form 2258 for Advance Mail Receptacle DOE, JOHN A. 54 X SPONSOR: SGT MARY JONES EXT: 484-5478 UNIT: HHC TSB DUE IN: 25 JAN XX Matthew Simms 20XX0103 RED DIAGONAL LINE X SPECIAL INSTRUCTIONS POSTAL CLERK SIGNS & DATES DD FORM 2258 PSC Slides

DD Form 2258 for Status Received from a Source DOE, JOHN A. 54 X Emily West 20XX0105 20XX0115 POSTAL CLERK SIGNS DD FORM 2258 POC: 1SG SMITH EXT: 484-7851 DD Form 2258 for Status Received from a Source SOURCE PSC Slides

Name Labels For Mail Receptacles 54 DOE, J. For Service Member 54 DOE,/SMITH, A. For Service Member & Dependent w/Different Last Name R54 DOE, J. For Retired Service Member PSC Slides

In-processing Advance Mail Receptacle Holders Verify ID and pull directory card. Complete missing information. Check for “Hold” mail. Record receptacle combination on 2263. Have customer operate receptacle. Notify correspondents. Remove and destroy 2258. PSC Slides

Check on Learning Q: SFC Jones, the sponsor of SFC Smith who is not in country, wants to obtain an advance receptacle for SFC Smith. What would you do? A: Fill out a directory card for SFC Smith using the information obtained from the personnel section or other available documentation Q: If SFC Smith received mail the next day, what would you do with the mail? A: Place mail for an individual with an advance mail receptacle in the receptacle. Q: Under the Sponsorship Program, how many days in advance of a member’s arrival can you issue a mail receptacle? A: Up to 90 days in advance. PSC Slides

PE X Situations 1 - 4 PSC Slides

Postal Service Center (YouTube Video) PSC Slides

Mail Processing Order Express Mail First Class and Priority Mail Parcel Post Mail Magazines, Newspapers and Periodicals PSC Slides

Mail Sorting Case PSC Slides

Parcel Shelves A-50-24 Apr xx A-63-25 Apr xx A-288-25 May xx RECEPTACLE NUMBER DAY RECEIVED SHELF LOCATION C SHELF B SHELF A SHELF D-55-25 Apr xx D-318-25 Jun xx D-19-24 May xx C-410-24 Apr xx C-1210-24 Jun xx C-1105-24 Jun xx C-1815-25 Jun xx B-103-24 May xx B-24-25 May xx B-18-25 May xx A-50-24 Apr xx A-10-24 Apr xx A-63-25 Apr xx A-288-25 May xx D-220-24 Apr xx D-1055-25 May xx D SHELF PSC Slides D SHELF

PS Form 3907 – Mail Pickup Notice Front X USED FOR MAIL TOO LARGE TO FIT INTO RECEPTACLES. C 104 10 AUG 01 BROWN A 153 20 AUG 04 BULLARD B 103 22 SEP 07 KING B 105 27 JAN XX SHAW Back Shelf Location Addressee’s Last Name Receptacle Number Date PSC Slides

PS Form 3849 – Delivery Notice/ Reminder/Receipt (Front) Initial Notice – Note the Date 1 Date of situation PSC 57, Box 31, APO, AE 09227 James Smith x Deloris Jones 2 3 4 6 7 5 Positive ID required. Give to Addressee or Agent. File by last two digits. x Date of situation x 8 X PSC Slides

PS Form 3849 – Final Notice 1 2 4 5 6 7 8 Date of situation PSC 57, Box 31, APO, AE 09227 James Smith x Deloris Jones 2 3 4 5 6 7 Date of situation Date of situation X 10 days from current date Final Notice is given five days after initial notice. If article is not picked up after 10 days, contact Soldier’s command. 8 X PSC Slides

PS Form 3849 – Delivery Notice/ Reminder/Receipt (Back) James Smith PSC 57, Box 31, APO, AE 09227 9 PSC Slides

Verify DD Form 285 for clerks and orderlies. Official Mail What is official mail? Verify DD Form 285 for clerks and orderlies. Use PS Form 3883 for delivery of official accountable mail. PSC Slides

General Delivery Service Authorized users: TDY/TAD personnel. Retirees overseas. Incoming personnel. Once incoming personnel arrive, mail is returned to sender after 30 days of unclaimed mail. PSC Slides

Postal Service Center (YouTube Video) PSC Slides

Authorizing an Agent Using PS Form 3801 JEFFERSON, LARRY, PSC 21, BOX 113 APO AA 34001 13 SEP XX Larry Jefferson 123-654-3210 TERRY S. SHORT  Terry S. Short  PC 13 SEP XX STACY S. SMART   Stacy S. Smart PC 13 SEP XX Mail Clerk Will Check PS 3801 for Authorized Agent Larry Jefferson Signature Authorizes Delivery to Agents STACY S. SMART Postal Clerk initials and input date verified Stacy S. Smart STACY S. SMART PSC 21, BOX 113 APO AA 34001 PSC Slides

Check on Learning Q: If a member wants to allow individuals other than a family member to act as an agent to pick up their mail, what should they do? A: He must complete a PS Form 3801, Standing Delivery Order, or by written instructions on a DD Form 2258. Q: What form is used to serve notification of accountable mail to be picked up at the PSC? A: You use PS Form 3849, Delivery Notice/Reminder/Receipt Q: How many days of general delivery service are allowed before mail is returned to sender as “Unclaimed”? A: 30 days

PE X Situation 5 - 7 PSC Slides

Out-processing Information for Directory Cards Cards Include as a minimum: Name of member. Forwarding address or new organization. Destruction or purge date. Estimated reporting date. Departure date. PSC Slides

DA Form 3955: Out-Processing 1 2 3 Carson, Mary J. E6 09/XX A R M Y 4 6 543rd ASG, Unit 22439 1234567890 5 Leave Blank PSC 12, Box 23 APO, AE 09069 PSC 4, Box 25 APO, AE 09069 8 7 24 Aug XX 9 2 Oct XX 10 Mary.j.carson.mil@mail.mil 11 Stanley, R (H) 12 X 13 X 14 Mary J. Carson 24 Aug XX 555-555-5555 PSC Slides

AF Form 624: Out-Processing 1 Mason, Michael L. 2 123 3 E5 08/XX PSC 58, Box 123, APO, AA 34001 4 R 24th AIRPS/AM UNIT 1245 5 PSC 65, Box 23, APO, AA 34001 6 7 10 Jul XX 3 Jul XX Michael L. Mason 3 Jul XX 8 9 PSC Slides

NAVMC 10572: Out-Processing CALLE, JAVIER G. E7 10/XX 1 N A V Y 9 Sep XX PSC 21, Box 125 APO AE 09457 EDA: 9 Sep XX PSC 5, Box 25 APO, AA 34001 27TH MSB, 1CD Fort Hood, TX 76544 EDA: 25 Sep XX MARIA, C. (W) 2 3 4 Javier G. Calle 10 Sep XX 10 JAN 18 PSC Slides

Closing a Receptacle Enter date receptacle is closed. 20XX0528 20XX0121 20XX0121 B-F-CD 1 2 New combination set and ready for re-issue. 3 Enter date receptacle is closed. Enter date combination/key-lock cylinder was changed. Record new receptacle combination. PSC Slides

Destruction Date of Directory Cards For permanent party members. For TDY/TAD or student status. Purge and destroy cards first week of purge month. PSC Slides

Check on Learning Q: Within how many days after closing the receptacle must you change the combination/key-lock cylinder? A: Change the combination/key lock cylinder as soon as possible. Q: How many months of directory service would you provide to a permanently assigned member who has departed on PCS orders? A: You must provide 12 months of directory service Q: When would you remove and destroy expired directory cards? A: During the first workweek of each month, you would remove and destroy expired directory cards

PE X Situation 8 PSC Slides 47

TLO – Operate a Postal Service Center LESSON OUTCOME Students will learn the services provided by a Postal Service Center (PSC) and the functions they perform in support of postal operations. At the conclusion of this lesson, students will know how to issue, manage, and close mail receptacles for postal patrons and how to receive, sort, and deliver mail in a PSC. TERMINAL LEARNING OBJECTIVE: ACTION: Operate a Postal Service Center CONDITION: In a classroom environment, given access to DOD 4525.6-M (DOD Postal Manual), DD Form 2258 (Temporary Mail Disposition Instructions), DD Form 2262 (Receptacle Record), DD Form 2263 (Mailing Address/ Combination Notice), DA Form 3955 (Change of Address and Directory Card), AF Form 624 (Base/Unit Locator and PSC Directory), NAVMC 10572 (Mail Directory File Card), PS Form 3801 (Standing Delivery Order), PS Form 3849 (Delivery Notice/Reminder/Receipt), PS Form 3907 (Mail Pickup Notice), mail receptacle name label, articles awaiting delivery, standard United States Postal Service (USPS) supplies and equipment and an awareness of Operational Environment (OE) variables and actors. STANDARD: Communicate postal services provided by a PSC, manage mail receptacles, perform PSC mail processing functions, and close mail receptacles without any error. TERMINAL LEARNING OBJECTIVE (CONT’D): 1. Communicate postal services provided by a PSC. 2. Manage mail receptacles. 3. Perform PSC mail processing functions. Close mail receptacles for out-processing personnel. The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes.   The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs. ALA: Professional Competence GLOs GLO 14: Soldiers and Army Civilians are technically and tactically competent.

QUESTIONS PSC Slides