New Jersey Digital Government Summit Teleworking and Remote Access Scott Feinberg Public Sector Market Manager October 26, 2019

What drives today’s organizations? Productivity is Key… Accelerating Decision Making Scaling Knowledge Share ideas and materials Improve multi-channel delivery Shorten time to market Ensure business continuity Compress global markets Deploy troubleshooting, training, subject matter experts Develop value-added services What Makes you more productive Revenue Growth Increasing sales while reducing costs Creating more products, faster Competing with new entrants to the market Corporate Communication Delivering CEO or HR announcements Training the workforce Planning for business continuity Integrating mergers and acquisitions Customers Deepening relationships Reaching new markets Accessing experts and resources Distributed Organization Coordinating supply chain Enabling home workers Decreasing travel costs (people, capital, environment) Improving Work/ Life Balance Unifying the Organization Cement corporate culture, and goals Share information in real time One message, no misinterpretation Increase job satisfaction with less travel Compete for scarce human resources Impact corporate social responsibility

Source: Telework Exchange

Source: Telework Exchange

How to get Telework to be Successful Take the opt-out approach to telework eligibility. All employees are eligible to telework until proven otherwise Communicate who is eligible to employees, based on position, performance, and telework environment Telework can take many forms based on job requirements and employee preference Incorporate visual communication technology into telework environment Source: Telework Exchange

How to get Telework to be Successful Management on Board - Managers are eligible as well. Encourage managers to telework – they will see the benefits of telework first hand Managers must look at each employee’s job and performance to determine eligibility Employees have safe alternative workplaces, meet performance expectations, have the access to work remotely, and have positions that are conducive to telework Source: Telework Exchange

The Right Method for the Right Message Why Visual Communication Now? The Right Method for the Right Message When Collaboration Value First meetings, final contracts In Person Most impact Interim meetings Decision-making Expertise Rich media Faster, better decisions Trust Stronger relationships Video INTERACTIVITY PRODUCTIVITY Audio & Web Conferencing Detailed explanations More data A major user benefit of convergence is the ability to quickly and easily choose the right method of communication for the right message Starting with e-mail, which everyone has today, for time-insensitive messages. As you move up to more interactive methods. At the top of the scale is in-person meetings. Nothing will ever take place of one-on-one meeting for the most critical communications, like first meetings, final interviews, and final contracts. Video is the next best thing to an in-person meeting. I shake hands at a first meeting, but follow up discussions are just as impactful over video. Decision-making is much faster and more information is exchanged face-to-face in a video than could ever be possible with audio and data. Experts can be in multiple locations on the same day. Quick, short messages IM Instant Standard communications Voice Familiar Time insensitive messages E-mail Ubiquitous

Being GREEN in Public Sector Global emissions of greenhouse gases caused by transportation increased by 120% while total emissions increased by 70% in the years from 1970 to 2004. Cities will see increased funding opportunities over the coming years by adhering to green policies Video communications is viewed as a green technology California Governor is a huge advocate of going green and utilizes visual communications within their leadership

Being GREEN in Public Sector Visual Communications will reduce travel – reducing CO2 emissions Increase in tele-commuting will result in less traffic Tele-work allows for the support of Green and Business Continuity plans Less people in the office means reduction in power for corporations Reduction in air passengers equals less flights thus reducing CO2 emissions Going green using video has numerous affects as listed above.

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