Process mapping Patient identified as needing referral Junior doctor tries to find online referral form Not in same place as others, lots of time taken Unclear questions? Not enough space on form Form completed Form submitted and await patient to be seen

Completion of online referral form Secondary Drivers Primary Drivers Increasing space provided on form Limited space on form Completion of online referral form The junior doctor making the referral: - time taken to find the form and complete it AIM: Ensuring timely mental health referrals from the Medical Admissions Unit to the liaison team Reduce time taken to find form eg link on intranet, place with similar forms The team making the referral Availability of the referral form Provide information or training on how to complete form Ease of answering questions on the form The liaison team taking referrals Referring team’s knowledge: of the referral process which patients need to be referred what referral information is important Training – at board rounds, Grand round Posters to highlight referral process Feedback and training Content of completed form Phone contact for help 2 2