We’re working to eliminate this guy…the Frozen Middle

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Presentation transcript:

We’re working to eliminate this guy…the Frozen Middle Coined in the 80s by the CEO of General Motors: When the upper and lower echelons of an organization WANT change but the middle cannot move beyond their Status Quo That’s what you, as CPI Practitioners, are up against as well

AFIMSC/RMC (FM Center of Expertise) Provide Analytical Support to Air Force Installations & Major Commands On demand consulting Clear, unbiased analysis Expert training Brief history of CoE and how we staff our organization to maintain breadth as well as depth of knowledge

In order to provide the best support to yourself and your decision makers… Do not be a “Yes Man” Answer the Auditor or the Inspector: What are you doing? Why are you doing it that way? Does it make sense to do it that way? Have you ever thought about doing it differently? You have a RIGHT to DEMAND EVIDENCE and an OBLIGATION to THINK CRITICALLY.

CPI 8 Step Identify the Issue Implement Analyze the Issue Evaluate 1. Clarify the problem What is the “Pain” and who is affected? 4. Determine root cause What are the most critical root causes of the effect or pain? 6. See countermeasures through (a. “Plan” the work) What exactly needs to be accomplished to implement the countermeasures? (b. Do the work) Identify the Issue Implement 2. Break down the problem ID the performance gap What is the performance gap and Impact on the organization or mission? 7. Confirm the results How did we do? Improvement target realized? Analyze the Issue 5. Develop countermeasures What must be done to mitigate the root cause(s)? Develop Alternatives Evaluate Here’s how we can support your efforts. Think of us as “the analyst next door” and call when you want to bounce an idea or two off someone. Blocks 1-8 – Augmenting Your Force with Unbiased Analysts Block 1 – CRITICAL Thinking ~ CPI Practitioners are “trained” -- our experienced analysts can help Block 2 – Calculating Cost Impacts to Customer ~ with the CREATE tool or a less complex method Blocks 4, 5, and 6 – Our repository of analyses may provide ideas Block 5 – CREATIVE Thinking Block 7 – Re-Calculating Cost Impacts to Customer Block 8 – Costs for Sustaining the Improvement 3. Set improvement target What does right look like? When should it be achieved? 8. Standardize successful processes How will we maintain the gains? How will we communicate and facilitate replication? Evaluate Alts

What’s “Analysis”? Process Flows Cons Tools Consequences Funding Benefits Time Series Pros Tradeoffs Benchmarking These are some of the things we mean by “Analysis” Which one are familiar to you? CPI Examples from audience There’s a lot to organize so we work through it methodically We often find ourselves backtracking when we uncover new evidence We’re deliberate and analytical at the CoE We’ll discuss a few in more detail Effects Risk Resources Costs Financials Uncertainty Stakeholders

Data Sources AFI 65-503 Cost Factors https://www.my.af.mil/gcss- af/USAF/ep/globalTab.do?channelPageId=s6925EC1350500FB5E04408 0020E329A9 SAF/FMC Homepage on AF portal; various tools & data JFTR, JTR, allowances, and per diem rates http://www.defensetravel.dod.mil/site/perdiemCalc.cfm AF e-publishing; various resources useful for analysis AFIs 65-501/502/503/504/508/509 and 32-10141/1021/1032

Steps 2, 7, 8 – Cost Analysis Examples of how our analysis may apply to a CPI event. Let’s talk about where this data may be derived.

CREATE Cost Demo

The A3 – Steps 2, 7, 8 – Cost Analysis But, is there more to consider? Examples of how our analysis may apply to a CPI event. Let’s talk about where this data may be derived.

CREATE Benefits Demo Benefits Analysis is a methodology to capture nonmonetary aspects of each alternative. For example: Changes in capability Flexibility Efficiency Security Morale Benefits Analysis Process: Gather Panel (generally 4-8 various stakeholders, including end user if possible) Establish Benefits (vary with each study) Weight Benefits (w/Rationale) Score Each Alternative against Each Benefit (w/Rationale) Cost/Benefit Ratio

Benefits Analysis Examples of how our analysis may apply to a CPI event. Let’s talk about where this data may be derived.

Risk Assessment Matrix Risk Analysis Risk Assessment Matrix PROBABILITY SEVERITY Frequent Likely Occasional Seldom Unlikely Catastrophic E H M Critical L Marginal Negligible Risk Can Be Analyzed Multiple Ways: But one must THINK it through! Pre-decisional Criticality of key assumptions Financial accuracy External events Stakeholder reactions Unintended consequences Post-decision Implementation schedule Impact of residual risk Mitigation plans

with about 30 tabs open. ~Unknown I may look like I’m not doing anything, but I’m quite busy problem-solving, being creative, or just thinking in my head with about 30 tabs open. ~Unknown We’re good at taking the time to think. This is a great way we can help the CPI process. Third Party Support partnering with CPI Practitioners.

Examples From Our Repository Doing Now Community Center Dorm Generic Facility Project Doing But Can Improve Gate Ops Bowling Alley Changes Marina Library Travel Card NAF Vehicles E Readers Potential Areas ID Card Issuance Marquees TDY/Mil Pay Transactions Overhire Request Finance Weekly Training Simulators vs. Jets Crowded Gym (CC tasking) Failing PT Test Bad OPR Rate DUIs Our repository is not open to the public. Call us to see if we’ve done a study that may help with your event.

Contact Us CoE SharePoint CREATE https://go.usa.gov/xnYYr CREATE CoE Strategic Plans and Partnerships Division Chieko Steely (chieko.steely@us.af.mil) Lisa Anderson (lisa.anderson.29@us.af.mil)

Again, we’re all working to work our way through, around, or over the Frozen Middle!

QUESTIONS