Overview Presentation Jason Langridge UK Mobility Business Manager

The 21st Century Organisation “Productive professionals make big enterprises competitive, yet these employees now increasingly find their work obstructed. Creating and exchanging knowledge and intangibles through interaction with their professional peers is the very heart of what they do. Yet most of them squander endless hours searching for the knowledge they need – even if it resides in their own companies – and coordinating their work with others.” McKinsey, 2005

The mobile workforce 47% of UK workers say they work outside the office. 41% of male workers spend 10-24 hours away from their desk. 77% of people feel new technology has had a positive impact on their productivity. FutureLabs, Mobile Work Futures, November 2006

People Drive Business Outcomes 4

Today’s Business Environment 10/22/2019 12:49 AM Today’s Business Environment What customers tell us Too much time wasted playing phone tag Communications tools don’t work together Users want to be able to work from anywhere Streamlined Communications Employee Big investments in existing PBX systems Deliver more than just cost savings Make decisions that ensure flexibility Extensible VoIP foundation IT Decision Makers Consumer software everywhere Multiple directories across many systems There are already many different admin tools Operational Control IT Professional 5 © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Today’s Business Environment 10/22/2019 12:49 AM Today’s Business Environment Investment Themes Communicate From Inside Applications Integrated Communications Tools Anywhere Access Streamlined Communications Integration with Existing Telephony Systems Software-powered VoIP Rich Development Platform Extensible VoIP Foundation Professional-grade Security and Compliance Centralized Provisioning Common Management Tools Organizational Control 6 © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

The Right Tools for the Right People Simplify how people work together Help protect & manage content Find information & improve business insight Reduce IT costs & improve security

Unified Communications 10/22/2019 12:49 AM Unified Communications Innovative communications with revolutionary economics From proprietary networks and end user experience silos… to people-centric, software-enhanced communications 8 © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

completeness of vision 10/22/2019 12:49 AM Market Momentum ability to execute Cisco Systems Microsoft Siemens Nortel Alcatel IBM Mitel Networks Avaya Interactive Intelligence NEC Ericsson AVST Oracle TeleWare niche players visionaries challengers leaders As of 26 April 2006 completeness of vision 9 ©2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.