BASICS MGMT FUNCTIONS COMPETITIVE ADVANTAGE MGMT LEVELS & SKILLS MGMT

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Presentation transcript:

BASICS MGMT FUNCTIONS COMPETITIVE ADVANTAGE MGMT LEVELS & SKILLS MGMT Eleanor M. Savko BASICS MGMT FUNCTIONS COMPETITIVE ADVANTAGE 10/30/2019 MGMT LEVELS & SKILLS MGMT HISTORY 10 pt 10 pt 10 pt 10 pt 10 pt 20 pt 20 pt 20 pt 20 pt 20 pt 30 pt 30 pt 30 pt 30 pt 30 pt 40 pt 40 pt 40 pt 40 pt 40 pt 50 pt 50 pt 50 pt 50 pt 50 pt

Term implying that the world has gotten smaller

What is globalization?

Discovering and harnessing an organization’s intellectual resources

What is knowledge management?

Business term for “working together”

What is collaboration

“Doing things right” vs. “doing the right things”

What are efficiency and effectiveness?

The excellence of your product

What is quality?

The process of working with people and resources to accomplish organizational goals

What is management?

Planning, Organizing, Leading, Controlling

What are the 4 functions of management?

Monetary equivalent of what you get from a product or service

What is value?

Function that describes efforts to stimulate high performance from the workers

What is leading?

Four functions of management

What are planning, organizing, leading, and controlling?

The introduction of new goods and services

What is innovation?

Giving customers what they want or need when they want it or need it.

What is a service?

Wal-Mart’s primary competitive advantage

What is cost competitiveness?

The effort to minimize the use of resources

What is sustainability?

6 success drivers of performance

What are cost competitiveness, quality, speed, innovation, service, and sustainability?

Managers located in the middle layer of the organization reporting to top executives

What are middle-level managers?

Supervisors, plant managers, foremen

What are examples of front-line managers?

3 levels of management

What are top-level, middle-level, and frontline?

Technical, conceptual & decision, and interpersonal & communications

What are 3 types of management skills?

Another name for EQ

What is Emotional Intelligence?

The father of scientific management searching for “one best way”

Who was Frederick W. Taylor?

Input – process - output

What is systems theory?

He invented bureaucracy

Who is Max Weber?

Why people perform better when they are being watched

What is the Hawthorne Effect?

Reduction in the average cost of a unit of production when total volume produced increases

What is “economies of scale”?