Conflict Resolution – 12 Skills Materials based on Conflict Resolution Network www.crnhg.org, used with permission 12 – Designing Options For appr. 1 hour session we are covering chapter 9 B-E Conflict Resolution – 12 Skills

? Creating options Discussion: How do we create option? 9.2

? Creating options Discussion: Are there different methods for different circumstances? 9.2 handout ‘designing options’ 9.3

A fair division of office work ! Let’s try that A fair division of office work 9.3 9.4

Selecting options Difference between ‘selecting’ and ‘developing’ 9.5 Refer again to handout ‘designing options’ [selection]

Implementing the chosen option Solutions are sometimes not used/implemented 9.7 Refer to handout ‘designing option’ [impelementation/agreements]

Conflict resolution – 12 skills What was your favorite or most important skill? Conflict resolution – 12 skills

12 skills – 12 classes Win/win approach Creative response Empathy DISC exercise Listening skills Assertiveness Co-operative power Managing emotions Willingness to resolve Mapping the conflict Designing options

Ah conflict! What an opportunity!