The Get Involved Group Universal Credit Wednesday 24 May 2017 Friend’s Meeting House 2pm – 5pm

Agenda 2.00pm – Welcome and Introductions 2.10pm – Disability Pride – Jenny Skelton 2.20pm – Universal Credit: How will it affect me?- 3.15pm – Break 3.30pm –Warm up activity 3.45pm – Digital Services and Universal Credit- Judith Field, Citizens Online 4.05pm –Table discussions 4.30pm – Feedback 4.40 - AOB 4.55 – Feedback Forms and evaluation 5.00pm – Close

Introductions

Disability Pride Brighton Introduction with Jenny Skelton Sunday 9 July 2pm -7pm Introduction with Jenny Skelton

Universal Credit: How will it affect me Universal Credit: How will it affect me? Disability Advice Team info session and Q&A Call our advisors on 01273 89 40 50 They are available from 10am – 4pm You can also email us at advice@possabilitypeople.org.uk

Break!

Warm up activity Name of country National Dish National Anthem Morals / Culture

Digital Services and Universal Credit Judith Field, Citizens Online 3.30pm - break

Digital Inclusion How easy is it to access the internet generally? Common barriers Help available Universal Credit – lessons so far

Digital inclusion - access to online services Depending on their digital skills, people need different levels of support to use online public services Info to go online Some people will just need the information to use a service online e.g. provide them with the URL Demo Some people will be able to use the service if they’ve had a demonstration or walk through. Ongoing support Some people will need regular digital skills support and coaching and need to know where to access support. Assisted digital Some people will need assisted digital. They need to know what’s available and where they can access help. Front-line Staff Interaction There are many different ways to segment this audience. Knowing the services we would like people to use, would help segment the audience further. We suggest that the above may provide a useful way to consider the audiences based on their digital skills needs. This helps direct the marketing for each type of service user.

Common barriers people face Skills and confidence Key skills: Search the internet Use email Shop or sell online Create something e.g. application Equipment and connection … ££! Disability / health Specific needs can make it more challenging to use IT Motivation Trusted support can make a big difference…

Find help: www.digitalbrightonandhove.org.uk Access points & grants Coaching & classes Accessibility support Cyber safety Online learning Libraries are an excellent place to get help – but there are many other providers too.

Universal Credit – lessons so far Croydon – >80% of Council tenants are accessing Universal Credit unaided Hastings – 75% of people manage their claim on a smart phone Some people need intensive support e.g. homeless people; people with learning disabilities; people who lack digital and literacy skills. People can prepare to use Universal Credit online by: Setting up an email account Getting all the evidence together before starting the claim e.g. tenancy agreement Allowing enough time to make the claim – check details for public access computers Establishing identity with Verify on gov.uk e.g. use the state pensions checker

What would the barriers be for you to making a benefits claim online?

What support would you need to access Universal Credit claims online and/or improve your computer skills?

AOB and Feedback Forms Any other comments? 4.50pm Feedback forms

Friend’s Meeting House, Ship Street Next Topic: Medicines Wednesday 5 July 2017 2pm – 5pm Friend’s Meeting House, Ship Street