Quality management in Youth centres 18.06.2019

Why speak about quality ? pressure on governement spending youth centres need to justify their existence « quality development » is the core element of the label process need for guidance identified by expert team need for guidance expressed by youth centres

Aims of the draft document develop a common vocabulary develop a common understanding develop a common approach give guidance to youth centres

1 out of 4 brochures Role, value and impact of YC Good practice in YC What should be a QL-YC ? Good practice in YC How to put theory into practice ? Quality mangement in YC Approach to quality Criteria and indicators of the QL Standards

Quality ? “Quality” of a product or service can be defined as the degree to which this service or product fulfills its function.

Function / missions of a youth centre be a (safe) place for young people, be educational establishments, be multipliers in youth work, be focal points for networking, promote values, approaches and standards of the Council of Europe.

A quality youth centre ? sheet « aspects of quality in a youth centre »

How to describe results ? by providing statistics on how much the centres are being used which figures to provide ? by describing the relevance of the work done by the centres How to describe ?

under control of the youth centre Measurable elements action: renting rooms, preparing meals, organising educational programmes, … resources : infrastructure, equipment, staff, budget Inputs Activities Outputs Outcomes Impact Results direct results: overnight stays, meals served, participation to educational activities, … timeframe: during implementation under control of the youth centre change : people prepared to youth work, networks established, … timeframe: at the end of the service or programme influence, but beyond the control of the youth centre long term effects : change of attitudes in community timeframe: after years largely beyond the control of the youth centre under control of the youth centre

Some assumptions 1/2 Outcomes and impact of a youth centre can not be measured because of : diversity of tasks diversity of programmes diversity of users diversity of uses made of the centre

Some assumptions 2/2 Instead of measuring outcomes and impact (« quality of the results ») we describe the: structural quality process quality

Process quality The centre has a clear understanding of its context and missions The educational offer is consistent The staff of the centre is prepared to its tasks The centre is planning its future Sheet “key information on process quality” The centre has developed a quality management

Quality management - Quality cycle Planning: develop work plan, setting targets Doing: implementing the services and activities Checking: reviewing the work & evaluating Acting: adapting processes and programmes

Tools sheet “guiding questions for planning”

Guiding questions for the planning Be a (safe) space for young people Which works are necessary to guarantee the safety and health of the users ? Which works are planned to ensure conformity with regulations ? Which parts of the infrastructure need a renovation ? Which smaller repairs in parts of the centre are planned ? What new equipment should be acquired? Be educational establishments Which educational activities are planned for the upcoming year? Which trainings are planned for the upcoming year ? For each educational activity or training : how many participants are expected ? Which innovations are foreseen ? Is the agenda of educational activities and trainings well balanced in order to avoid overwork during certain periods ? Be multipliers in youth work Which new partnerships are planned? Which publications are planned ? Be focal points for networking Which are the opportunities for exchange with youth policy makers ? Which conferences, seminars or exchange platforms are planned ? European dimension Which multilateral activities are planned ? Which activities related to the Council of Europe are planned ? General management: Which measures are planned to ensure conformity with regulations ? (f.e.: GDPR, HACCP) Which procedures are not yet documented ? Human resources: Are people planning to leave during the year ? (retirement, maternity leave, …) How are these leaves compensated ? Are new recruitments planned ? Which offers for further training are available to the staff ? Communication: Which communication activities are planned ?

Tools guiding questions for planning documentation of the doing: sheets « input », activities », « output »

Input Be a space for young people Number of beds available   Number of rooms for activity available Number of employed administrative or technical staff (FTE) Number of external staff (employed by service companies, FTE) Be an educational establishment / Be a multiplier in youth work Number of employed educational staff (FTE) Number of trainees or long-term volunteers (SVE or similar) Number of (educational) freelancers Number of volunteers (but not SVE) Be a focal point for networking Number of regional networks in which the centre is involved Number of international networks in which the centre is involved Promote values, approaches and standards of the Council of Europe Number of networks or programmes of the Council of Europe in which the centre is involved (for example: platform for youth centres, No hate speech campaign, … )

Activities Be an educational establishment Number of educational activities (for example: sessions)   Be a multiplier in youth work Number of trainings Total number of (own) documentation available Number of new (own) publications Be a focal point for networking Number of exchange activities on regional level (seminars, conferences, …) Number of international networks in which the centre is involved Promote values, approaches and standards of the Council of Europe Number of activities organised by the centre which are specifically linked to the Council of Europe’s priorities

Output Be a space for young people Number of overnight stays   Number of meals served in the centre Number of youth groups organizing their own programme in the centre Be an educational establishment Number of groups participating in the centre’s programmes Number of participants in the centre’s programmes Be a multiplier in youth work Number of participants in trainings organized by the centre Number of (own) publications sold/distributed Be a focal point for networking Number of participants in regional exchange activities Number of participants in international exchange activities Promote values, approaches and standards of the Council of Europe Number of participants in activities specifically linked to the Council of Europe’s priorities

Tools guiding questions for planning documentation of what we do : sheet « input » sheet « activities » sheet « output » documentation of how we do : sheet « key information on process quality »

Tools guiding questions for planning documentation of what we do : sheet « input » sheet « activities » sheet « output » documentation of how we do : sheet « key information on process quality » guiding question for self-assessment (« check »)

Our questions to you ! does the document make sense to you? is the document useful to your centre ? are the tools useful to your centre ? are the tools applicable in your centre ? content of the sheets : « aspects of quality » « guiding questions for planning » « guiding questions for self-evaluation »

Possible next steps discussion during platform adapting the document (before summer 2019) call for further comments (before summer 2019) presentation to CDEJ (October 2019) new brochure (spring 2020)