TOGETHER, WE improve the lives of people around the world 1 Bart Prudon ICPM Aachen, June 25th 2019

MEDICAL TECHNOLOGY IS WHAT WE DO. IT’S WHAT WE’VE ALWAYS DONE. You may know us as the pacemaker company, the diabetes pump maker, or deep-brain stimulation experts — and we do so much more.

OUR THERAPIES AND SOLUTIONS IMPROVE LIVES More than 70 conditions in the human body are treated with our therapies, enabling us to address chronic conditions and provide healthcare solutions  86,000+ EMPLOYEES 9,600+ SCIENTISTS & ENGINEERS 1,600+ CLINICAL PROFESSIONALS We harness the power of technology to treat 70+ conditions and offer solutions to improve the system. OPERATE IN 150+ COUNTRIES 350+ LOCATIONS 76 MANUFACTURING SITES

WE ARE Grounded by our mission In 1960, Earl Bakken defined our Mission, and since then, it drives everything we do. The Mission has six tenets, but the first and most recognizable is: To contribute to human welfare by application of biomedical engineering to alleviate pain, restore health, and extend life. Not a word of the Mission has changed since it was written. More than a half-century later, the Mission continues to serve as our ethical framework and an inspirational goal for employees around the world. Alleviate pain, restore health, and extend life.

One of the benefits of offering so many therapies is that it means we get to help a lot of people. Today, our therapies improve the lives of more than 2 people around the world EVERY SECOND. It’s a very humbling statistic. We use it throughout the company as a reminder of the extraordinary responsibility we have to provide safe, high-quality products.

Enterprise Excellence A journey towards Enterprise Excellence

Process Mining at Medtronic Results-driven approach based on collaboration and partnership Purpose People Process Results + + = Business Value Scalable approach

Ensure to Focus on what matters Purpose Ensure to Focus on what matters Strategic Objectives Transformation Programs Voice of the Customer To ensure top-down commitment. Continuous Improvement / Enterprise Excellence

Workload management Evolution Purpose Workload management Evolution An iterative approach of mining, assessing and implementing in our journey towards Enterprise Excellence

a true Partnership People Business Value Stream Owners Process Mining CoE BI / Advanced Analytics IT Process Owners Enterprise Excellence

Center of Excellence People Internal Audit Supply Chain SME Customer Care Value Stream xxxx SME Procure to Pay Celonis BrightCape Universities Enterprise Excellence Value Based Healthcare (IHS) Hospital Lean Six Sigma consultant Process Mining BI Data Privacy & Security IT Infrastructure IT Business Analyst BI / Advanced Analytics IT Architecture Process Mining Analyst/Scientist Process Mining Data Engineer

A3 DMAIC is the path we follow Process A3 DMAIC is the path we follow Add link to MOS continuous improvement & Strategic objectives

Process Kaizen Approach (1 + 3)

Yesterday – Today – Challenges Process Elements of agile / scrum Daily standup meeting to discuss three elements per team member: Yesterday – Today – Challenges

+ + = Purpose People Process Results Key message result driven approach based on collaboration and partnership Purpose People Process Results + + = Lean Six Sigma DMAIC Business Value Scalable approach Kaizen (1+3) Collaboration Commitment Empowerment

Value tracker: results of Kaizen approach for January - March Procure to Pay Pilot Value tracker: results of Kaizen approach for January - March Total opportunity $15,4M Realized $1,2M Remaining opportunity $14,2M Soft benefits Improvement working capital Workload reduction Cost saving Compliance

+ + = Purpose People Process Results Key message Results-driven approach based on partnership and collaboration Purpose People Process Results + + = Business Value Scalable approach Continuous improvement culture

Thank you for your attention November 9, 2015 Thank you for your attention Questions Bart Prudon Process Mining Business Consultant Bart.prudon@Medtronic.com

appendix