Promoting Public & Private Provider Participation in Registries: Getting to 100% ______________________________________________________ Wendy Nye, Region 4 MCIR Supervisor Kevin Czubachowski, MDCH Immunization Field Rep. 11/4/2019
MCIR Background Public Health Code requirement Tracks children birth to 20 years State divided into 6 regions Software development Providers required to record shots administered as well as histories Access only granted to registered approved users ______________________________________________________ 11/4/2019
Region 4 Background 9-counties, inner-city, rural & urban Development of region with input from local public health depts. Two full-time staff, three part-time staff Advisory Council created for policy development and oversight ______________________________________________________ 11/4/2019
Participation: Where Are We Now? 100% public and private providers registered Over 89% regularly submitting data to registry (bi-monthly reports) 375 provider sites 136 schools/daycares/other ______________________________________________________ 11/4/2019
Maximizing Participation Collaboration Provider Identification Database Development Communication Provider Registration Participation ______________________________________________________ 11/4/2019
Maximizing Participation Continuous data quality assessment Open communication with sites Follow-up and follow-through Rewards & recognition ______________________________________________________ 11/4/2019
Collaboration Work through existing channels Develop relationships early Ask, don’t tell What’s in it for me? ______________________________________________________ 11/4/2019
Provider Identification Existing channels Let your fingers do the walking Country drives Parent contact ______________________________________________________ 11/4/2019
Database Development Access database created to track providers Simplifies communication & follow-up process ______________________________________________________ 11/4/2019
Provider Registration First impressions Provide completed forms for signature Follow-up phone call Site visits 11/4/2019
Communication Help Desk Training/Demonstrations Meetings Advisory Council Organizational contacts ______________________________________________________ 11/4/2019
Provider Participation Offer methods of participation: Paper/scan form submission & IVR Dial-up Transfer from billing data Internet Offer support services Establish policies ______________________________________________________ 11/4/2019
Data Quality Assessments Assess provider participation & submission rates Support outside assessments AFIX HEDIS QA reports ______________________________________________________ 11/4/2019
More Communication… Letters/phone contacts News screen/Newsletter Education sessions E-mail lists Meetings Web site ______________________________________________________ 11/4/2019
Follow-Up and Follow-Through Establish trust Guidelines & expectations Go the extra mile ______________________________________________________ 11/4/2019
Rewards & Recognition Spotlight on Success “Incentives” Awards ______________________________________________________ 11/4/2019
In Conclusion… To maximize immunization provider participation, registries must: Track participants Communicate Follow-up Enforce Recognize ______________________________________________________ 11/4/2019
Contact Information Wendy Nye, Supervisor, Region 4 MCIR 810-257-3562 E-mail: Wnye@co.genesee.mi.us Kevin Czubachowski, MDCH Immunization Field Representative 810-985-9246 E-mail: Czubachowskik@michigan.gov ______________________________________________________ 11/4/2019