Pulse Survey Follow up 2019

I have the results….now what? Pulse Follow Up I have the results….now what? Leaders and their teams can use the data to review the results and identify areas they want to positively recognize and those they see as new or continuing opportunities. Talk with your team! There are tools available to give you a starting point including The slides here The results of your SBU or function (Global HR business partners have these) Your team results (both direct and rollup) available in the Gallup system

The PPG Way… how we behave, work and operate to achieve success 11/4/2019 2:37:39 PM The PPG Way… how we behave, work and operate to achieve success The PPG Way Every single day at PPG... We partner with customers to create mutual value. We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference. We are “One PPG” to the world. We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets. . We trust our people every day, in every way. We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable. We make it happen. Speaker notes: You may recognize the different cultural findings from the previous slides in the PPG Way statements. Both elements that fit as well as elements we need to work on have been building blocks of the PPG Way. In order to bridge the gap, we introduced the PPG Way: how we should behave, work and operate in our day-to-day roles. Manager to share their personal connection/story to why they feel this will be good for them, the team and the company The 6 PPG Way statements are: We partner with customers to create mutual value We are “One PPG” to the world We trust our people every day, in every way We make it happen We run it like we own it We do better today than yesterday – everyday We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly. We run it like we own it. We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities. We do better today than yesterday - everyday. We continuously learn. We develop our people to grow our businesses.

Team Commitment & Action: Identifying “From… To” behaviors 11/4/2019 2:37:39 PM Team Commitment & Action: Identifying “From… To” behaviors Team Discussion on the results for your business & your specific team: Did our team see improvement in a specific area? What is driving that? Are the behaviors that we identified in previous sessions having a positive impact on the results? Should we continue with our current path or make any changes? What do we commit to continue doing, stop doing or start doing? Did our team see a decline or less progress than expected on any items? What behaviors are holding us back? Is there a new or changed behavior that would have the most impact on our team’s engagement? How can we tell if we are seeing change? What measurement would help us to stick with the change? (template on next slide) Speaker notes: This exercise is to identify behaviors that make a difference for our team specifically. Building off of the polling set-up questions, we will identify 2 PPG Way statements to focus on. You do NOT need to select the lowest two scores, but rather think about which statements will have the most impact for your team on your engagement What are we doing now, and what do we want to do in the future? We are looking for one specific, tangible behaviors that we can change to live closer to the PPG Way. Use the From-To template and examples to identify the behavior. Keep in mind that the behavior will need to be measurable, once you have selected the behavior determine a way to measure it.

Team Commitment “From…To”: behavior 11/4/2019 2:37:39 PM Team Commitment “From…To”: behavior Think about behaviors that your team engages in that actively hinder your team from successfully enacting the PPG Way or reduce team effectiveness and engagement. Which one behavior change will have the most impact on overall team engagement? How will you measure the success of implementing that behavior? Choose 1 or 2 metrics. From Behavior To Behavior Metric(s) I check a report to see if my employee put their goals in the system I meet regularly with my employee, review their Workday goals, conduct Check-ins, & complete snapshots Updated goals & snapshots in the workday system; check-ins completed Speaker notes Highlight the behaviors today that hinder our team from successful enacting the PPG Way Use the example From To to help the team think come up with behaviors Select the behavior that will have the greatest impact on engagement for our team Determine 1 or 2 metrics that your team can use to measure the success of implementing the new behavior – it should be simple and easy to measure You will focus on this behavior throughout the 6 weeks

FAQ’s Will we have more surveys? There will be other pulse surveys in the future that will again have a limited number of questions to support areas of focus. We will have another full survey end of Oct/early Nov 2019 with all Q12 Gallup Questions and the additional questions that were asked in November 2018. Why do the Pulse surveys only ask limited questions? A pulse is intended to be quick and targeted toward a few focus areas Focus areas are selected through a combination of fundamental items according to Gallup and items where the organization is providing support to see if those solutions are good or if we need to continue to develop. These focus areas will rotate as time goes on to include other topics and ways to get feedback. Why are we doing these so often? To increase the opportunity to hear from you & see trends as they happen instead of waiting 12-18 months Keeping the team conversations fresh and ongoing throughout the year Are there more improvements coming? We are working to incorporate opportunities for you to give more open ended feedback in the pulse and survey process