Non-Verbal Communication Office Management Footer Text 11/1/2019

Let’s Give It A Try! Footer Text 11/1/2019

Reading & Speaking Body Language Body language is 60-70% of the meaning in interpersonal communication. Think about the last time you communicated with a friend without talking… What about a time when you observed two people talking from a distance… Facial expressions and many gestures are universal Footer Text 11/1/2019

Body Language Facial Expressions Footer Text 11/1/2019

Facial Expressions Facial expressions and their meaning are universal Fear, anger, contempt, surprise, disgust, sadness, & happiness Contempt: the feeling that a person or a thing is beneath consideration (dislike something) Footer Text 11/1/2019

Facial Expressions Smile – in terms of body language, nothing matters more than your smile. Putting on a happy face doesn’t just make you more likeable, it makes you healthier! Both are good for your career. Smiling can change your brain – the more you smile the easier it is for the brain to break its natural tendency to think negatively If you smile often enough, you can train your brain to think more positively than negatively. Genuine smiles trigger endorphins. Smiles are contagious! Footer Text 11/1/2019

Smile A smile is the quickest, least Expensive way to immediately Improve your appearance! Footer Text 11/1/2019

Facial Expressions Genuine vs. Fake If you do not feel the emotion you want to convey, you are better off maintaining a neutral expression which will at least not tarnish your credibility. Although, other resources suggest that you “fake it until you make it.” Footer Text 11/1/2019

Genuine smile Footer Text 11/1/2019

Facial Expressions “Fleeting” expressions or “microexpression” May appear whenever you experience a particular emotion May be impossible to keep from surfacing before you have a chance to convey a more suitable expression. This is particularly important in practice if a person says something shocking or has a shocking appearance. Fleeting: lasting a short amount of time A microexpression is a brief, involuntary facial expression that appears on a person's face according to the emotions being experienced Footer Text 11/1/2019

microexpression Footer Text 11/1/2019

microexpression Footer Text 11/1/2019

Proper Handshake Tips: The handshake is often a neglected tool The ideal business handshake is one that conveys an open, friendly attitude, while sending a message of confidence, importance, and interest Tips: The handshake should last 1-3 seconds Pump 2-3 times only before releasing. Use a handkerchief to dry hands just before the interview, or wash hands just before the interview Avoid clenching fists which will build up sweat. Men should shake hands with women the same as they would with other men…just a little less force. Footer Text 11/1/2019

Handshake TOO TIGHT! GOOD TOO LIMP! Footer Text 11/1/2019

TURN TO THE PERSON NEXT TO YOU AND FIRMLY PRACTICE SHAKING THEIR HAND Footer Text 11/1/2019

Body Language Eye Contact – any meaningful relationship or interaction can be enhanced by eye contact. Creates a friendly, welcoming experience. We naturally distrust people who cannot maintain eye contact. Failure to make eye contact can indicate arrogance, or disrespect Footer Text 11/1/2019

Body Language Some rules of eye contact: When giving an urgent warning or reprimand, do not avert your gaze so as to emphasize the importance of what you are saying. In general conversation, break eye contact every so often to avoid intimidating your partner. Glance left or right rather than up or down (avoid appearing superior or submissive) Then bring your gaze back to your partner’s eyes Footer Text 11/1/2019

Body Language Some rules of eye contact If you want to signal interest, look back and forth between the other person’s two eyes. This gives your eyes sparkle and animation If you want to disengage, or don’t like what you are hearing, you may consciously or unconsciously gaze at a spot between your partner’s eyes or eyebrows. The person will feel a vague disconnection or discomfort. Footer Text 11/1/2019

Body Language Some rules of eye contact Blinking– can take your partner’s mind off the conversation When you don’t blink or blink only occasionally, you convey confidence When speaking to two or more people, make eye contact with specific individuals in the group. Occasionally glance away from the audience as if to give the audience a break in eye contact. Footer Text 11/1/2019

Eye contact Footer Text 11/1/2019

Posture and Body movements Self-soothing/Nervous habits to avoid Leg shaking Tapping fingers Fidgeting Touching hair, face Biting nails Avoiding eye contact Rushed speech Footer Text 11/1/2019

Correcting Self-Soothing Gestures When tempted to bite your nails, try digging your nails into your palm as a distraction Or Try clasping your hands Footer Text 11/1/2019

Posture Sit up straight or lean slightly forward this will show interest Keep your feet flat on the floor to discourage tapping Put your hands on your knees to prevent tapping and fidgeting Footer Text 11/1/2019

Tips Power posing Do not invade interviewer’s space. Do not place personal belongings on the desk or table. It is their space, not yours. Don’t slouch or get too comfortable. Remember, you are a guest! Mirror the interviewer’s body language (within reason) Observe your partner’s communication style and try to be in accordance Adjust your pace and speaking volume Footer Text 11/1/2019

https://www.ted.com/talks/amy_cuddy_your_body_language_shapes_who_you_are?language=en Footer Text 11/1/2019