Business Communications Best Practices for Effective E- mail

What Can You Expect? View Training Video Build Knowledge of E-mail Etiquette Summarize Key Points Demonstrate Understanding with Class Activity

Training Video – Building Knowledge http://www.youtube.com/watch?v=b7pmQUQNdNs&safety_mode=true&persist_safety_mode=1&safe=active

Summary- E- mail Tips Only use when best communication Avoid e-mail wars Avoid using e-mail to “hide” or avoid conflict Never put in e-mail what you wouldn’t say directly to the person Use bullets

Summary Continued Descriptive subject line- write ACTION when action is required of recipient Be conscious of e-mail tone Be careful of using all caps, exclamations Spell check Never send e-mail when angry

HVANDYKE@LCPS.org Class Activity Using the classroom laptops and desktops, compose and send e-mails to your marketing teacher for the following situations: 1) You received a bad grade in a class and want to schedule a time to discuss the grade with the teacher. 2) You want to ask for Friday night off from work and need to send an e-mail to your supervisor 3) You need to meet with a classmate to complete a marketing project, but feel they are not pulling their weight. Send an e-mail detailing your agenda for the next time you work together. HVANDYKE@LCPS.org