BACS Laws And Acts Applications of ICT Communications Business Practice People in the Workplace

Applications of ICT Storage and Input devices Output Devices Common Computer Systems Capabilities Of Systems Call centres Applications of ICT Storage Devices E Commerce Filing Accuracy Software Presentation

Voice Recognition Software   Barcode Reader Mouse Keyboard Digital Camera Input devices Web Camera Scanner Voice Recognition Software

  Monitor Printer Output Devices Projector

Storage Devices CD Read Write Drives Disks Hard, Floppy, DVD   CD Read Write Drives Disks Hard, Floppy, DVD Storage Devices Zip Drives

Software Processing, Database Planning and Word E-mail,   Desktop Publishing Spreadsheet Mail merge Graphics Software Diaries Web browser Presentations

E Commerce Web stores Encryption On line banking shopping sales   Encryption On line banking shopping sales E Commerce marketing Security E procurement legal travel

Presentation Tables Letters Spreadsheets margins Justification   Tables Letters Spreadsheets Presentation margins Justification Text and images Data presentation

  Editing Consistency Checking Consistent Accuracy Readable

Storage and File Folders /   Extensions File names Filing Directories

Common Computer Systems laptops Desk Tops Common Computer Systems Networks PDA Personal Digital Assistant Palmtops

Ring Local Area Network Networks Wide Area Network Star Bus

Business Practice Manual and Electronic Filing Planning and organising Impact of Change Security and Confidentiality

Laws And Acts Health and Safety at work Employment Rights Sex Discrimination Computer Misuse Act Copyright Laws Equal Pay Acts Laws And Acts Display Screen Directive Data Protection Act Sale Of Goods Act Working Time Regulations

Procedures Purpose and Method Communications Equipment

People in the Workplace Incentives Wages and Salaries Welfare People in the Workplace Rights and Responsibilities Job Roles Policies and Practices Training

Marketing Sales Call centres Problems

Capabilities Of Systems Fitness for purpose Capabilities Of Systems Cost Health and Safety Environmental factors

  Laser Inkjet Printer Dot Matrix Plotter

Individual allowed access   Obtained Lawfully Accurate Only relevant Not outside the EU Not too long Data Protection Act Secure the data Individual allowed access Do not disclose

Non Financial incentives Profit sharing Incentives Incentives Bonuses

Wages and Salaries Minimum wage Tax National Insurance Methods of payment Salary slips

benefits Social clubs Welfare Redundancy or retirement

Division of work Changing relationships Functions of managers and supervisors and operatives Job Roles teams Hierarchical and flat

On the job Informal Training Off the job Formal

Policies and Practices emergencies Use safety Policies and Practices Consultation and grievance Personal presentation

Rights and Responsibilities Laws

Planning and organising Benefits of careful planning travel Planning and organising Formal and informal agenda Action points

Alphabetical Disadvantages in a situation Manual and Electronic Filing Numerical Advantages in a situation

Impact of Change Multi skilled re-skilled Core and temporary staff Tele-working Job share, flexible working

Laws Access levels Security and Confidentiality Back up Anti virus Firewalls

Purpose and Method Purpose of communication Methods disadvantages Benefits Effective Communication Failure of communication

Brochures leaflets E mail Text messages Methods Reports Letters

Procedures Different ways of doing things Examples of different procedures

Equipment Bulletin Public Address Board Telephone Web phones Mobile phone