Information Technology Organization Overview RFP #220-05 Fall 2019

eLearning & Emerging Technologies eLearning Staff Summary 10 Staff 1 Associate Director – 6 yrs@GVSU 3 Instructional designers 2 Media developers 2 Technology specialists 2 Systems analysts Collaboration Efforts FTLC Library Campus constituents

eLearning & Emerging Technologies Digital Learning & Experience Dimension Transforming teaching with technology Support over 1,800 full and part time faculty in digital teach needs Facilitate office hours, seminar/workshops, consultations, new faculty orientations and sponsor annual Teaching and Learning with Technology Symposium Develop digital media Delivering quality online/hybrid courses 200 faculty trained annually, over 1,000 faculty have completed training 44% increase in online/hybrid enrollment since 2016. Over 10,000 students enrolled Coordinate and deliver online and hybrid faculty learning communities to equip faculty with new technologies and pedagogies Pioneering the future Technology showcase had over 62,000 visitors in past 5 years Highlighting over 40 unique and innovative technologies like virtual/augmented reality and 3D printing Track, pilot and deploy new technologies to meet teaching & learning needs

Academic Services & Customer Assistance Academic Services Staff Summary 17 Staff 1 Associate Director – Project Manager – 30 yrs@GVSU 9 Desktop support 3 Helpdesk support 4 Audio/visual classroom support Collaboration Efforts Facilities Planning Library Event Services

Academic Services & Customer Assistance Digital Learning & Experience Dimension Support for over 2,400 classrooms & technology labs Support over 4,500 faculty & staff computers Answer over 38,000 helpdesk calls annually Process over 30,000 work orders annually

Network, Security and Telephony Network, Security & Telephony Staff Summary 25 Staff 1 Associate Director – Project Manager – 39 yrs@GVSU 6 Desktop services architecture 6 Support services 7 Infrastructure & telephony 2 Security analysts 1 Database administrator 1 Contractor – network design, security 1 Contractor – security (entry level) Collaboration Efforts Decentralized IT areas Facilities Planning

Network, Security and Telephony Network & Infrastructure Dimension Manage network infrastructure and telephony, which includes 6 data centers and 3 phone systems Oversee and enforce policies for security framework and law enforcement policies Install and support Windows office and lab environments (over 5,000 machines) which includes authentication, file storage, printing and email Install and support Macintosh office and lab environments (over 1,600 machines) which includes authentication, file storage, printing and email Research and recommend new technologies for long term planning and strategic initiatives Security operations and data loss prevention Install and support over 500 servers Assist with data incident response needs Install and support a secure network and server environment for PCI DBA support for all administrative systems with over 55 database servers Manage and support identity management of 200,000 users and support authentication environments (LDAP/Active Directory) Manage and support cloud services including OFFICE365 and Azure/Google Support 50 different software products including E911, Enterprise Reporting, Skype4Business, Oracle, and Red Hat

Enterprise Systems & Supported Applications Enterprise Systems Summary 20 Staff 1 Associate Director – Project Manager – 14 yrs@GVSU,1 yr. in IT 1 Supervisor – Project Manager 1 Administrative systems specialist 1 Administrative systems architect 12 System analysts 1 Database administrator 3 Computer operations Collaboration Efforts Admissions Registrar’s Office Financial Aid Human Resources Business & Finance Institutional Marketing Housing Development Decentralized IT areas Campus constituents by request

Enterprise Systems & Supported Applications Data Management Dimension Banner ERP (research, support, maintenance and enhancements) Student payment solution support Provide application integration support extending Banner data to third party systems and customer built workflows Development and support of mobile applications and data driven web applications Document imaging management Assist with data incident response needs Custom processes and reports to support business needs DBA support for all administrative systems Over 100 project requests reviewed and managed annually

Information Technology Administration Information Technology Admin Staff Summary 3 Staff 1 Associate Director of Operations – 20 yrs@GVSU 1 Administrative assistant 1 Technology supply specialist Collaboration Efforts President Office – mass emails Provost Office – mass emails Registrar’s Office – mass emails Business & Finance Grand Valley Police Department Housing Campus constituents

Information Technology Administration Management Dimension Budget management Office administration & support Campus switchboard operation Mass emails Information technology vendor liaison Contract tracking and basic inquiries Campus cellular contract and administration – over 400 employees Campus technology procurement, $2.5 million annually

Information Technology AVP & CIO Management Dimension Associate Vice President & CIO – 26 yrs@GVSU Oversee IT operations IT policies and procedures Lead audits & compliance (for example: PCI, ACH, GLBA, GDPR) Budget management Contract management – currently 100 contracts Third party vendor management – over 100 vendors Cyber safety awareness program Lead IT security framework, risk management and incident response teams Committee work Project meetings Campus collaboration efforts

Budget past 10 years

Budget past 10 years